"I second everything from the other review. Machine broke one function at a time. When I contacted the company all they said was, “Well, you have the warranty”. Awful way to treat people period. "

"Never do business with this company. The owner uses passive aggressive means to make sure no transaction of either information or product goes smoothly. He doesn't care about the customer. He would definitely be willing to upset you and lose a sale in order to maintain complete and total macho control over everything in worry-wort fashion. He had my credit card numbers written on a piece of paper and told me to wait until tomorrow when he can figure out if he it is allowed to process two different credit cards. Well, that made me feel like I couldn't even sleep at night. Why was it such a problem? Then I consolidated my balance thereby solving ANY problem. I made my purchase on his website with zero problems. I got a confirmation email. I then called to make sure my machine would arrive before my birthday and was given every reassurance. Around 5pm that day, however, I got an email from Mr. Larusso claiming I had triggered a fraud alert and he had refunded my money. My bank says it went through no problem but that this vendor claimed he couldn't accept gift cards and simply OPTED to cancel the transaction. He just made that up! This was not a gift card at all and I triggered nothing. Now the funds are stuck in a pending mode and unavailable for up to 5 days.

Seems unable to conduct the simplest tasks in business such as pick up the phone, call back, answer the actual question you ask, process a transaction, own his mistakes and crazy presumptions and cooperate. Even his courtesy is a thinly veiled attempt to protect his fragile ego and maintain his delusion that he is right and you are wrong. He is an authorized Saeco dealer and repair facility that offers only a maximum of 6 months warranty on refurbished units. I thought that seemed okay until I found the same product at a place Saeco recommended for much cheaper including a 2 1/2 year warranty. PLUS they treated me like a human. Can't recommend this awful stressful experience. The owner made no attempt to make it better only worse. Don't do it."