"I had to really use self-control not to trash these guys, but I'll separate the transaction from the Hot-Head.

First: They had a good price and shipped quickly. Item arrived quickly and in great shape. This seems like an upright business.

What didn't go well was when I inquired about when they'd ship after waiting several days for notification: "J." immediately said I had obviously given them the wrong email - even though - if he'd check he would have seen that this was not true. He not only blamed the customer who had just purchased a $400 item, but wouldn't back down.

As it turned out, they had shipped the very next day and thought that they had sent an email. Unfortunately, it never reached me or my spam box. Rather than blame the customer for not receiving the email, "J" should have said something like - "We actually shipped the next day. Don't know why you didn't get the ship notice, but here's a copy. Sorry for your inconvenience, we value your patronage".

Perhaps he'll be a little more sophisticated next time.

"