"My online experience with eSurranty was excellent. It was easy to enroll my device, and I immediately received an email confirmation of my coverage. In addition, I have had other communications from the company aimed at making my experience as easy as possible should I ever need to make a claim. Further,I found their pricing to be very competitive,so I am glad I made the decision to go with them. I believe I am in good hands.
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"Switched from another company, easty online application. Great costumer service! "
"Best customer service !!!"
"signing up with esurranty was so simple! And the price was so much lower than other options. I like that they replace your phone with a NEW phone if you need to file a claim. Hopefully I won't need to. Just great peace of mind."
"I purchased a phone directly from Samsung and activated it with a prepaid service. Most insurers would not cover my phone unless it was purchased from a retail store or a service provider. Esurranty offered the best coverage including loss and theft for the best price. "
"Phone was fixed fast and no problems! Customer service was great and communication was always open. Shipping to and from was easy as well. "
"The online claim feature is great!"
"So easy to sign up online and you can't beat the price!"
"Haven't had any issues so far. Setup was a breeze and so far so good. Haven't had to file a claim yet (knock on wood) but I'm sure the process will be smooth "
"I literally think this is a fake company.
I got a phone stolen and submitted a claim, got the claim processed and notarized same day. The initial respondent, rick lewis replied within seconds of an email. Was shocked by how quick the response time was.
I asked if I could go ahead and buy a replacement, he said it was fine to do so. From there I bought a new phone and then sent the receipt same night. Got a response that monday for a clearer image of the receipt. This was in February of 2017.... After a few weeks from not hearing, I followed up. No response. Followed up again a few weeks later. Same response. I literally followed up weekly until March, when I recevied a response that they were sorry it slipped through the cracks and then Nothing again. There call in number goes straight to voicemail and have emailed each contact info available. There is not a way to get any human on the phone.
At this point, I want to take to a local news chanel and report as a fake business or take to my rental insurance company to help dispute. I literally don't know what to do.
DO NOT USE!!!!"
"Had a first class experience. I've had 3 of my kids iphones have issues, eSURARRANTY fixed them all. A very good experience, Angelo was awesome."
"The price for a year of seemingly-comprehensive insurance (includes theft protection) is right in line with SquareTrade and definitely cheaper than a year of Apple Care. If the claims process is smooth and quick, this is probably the best deal in iPhone coverage."
"Signing up was a snap. Very fast and easy. "
"I like this insurance offer better than my carrier plan. Luckily I have never had to file an insurance claim on any of my phones, but if I did eSurranty looks like the way to go. "
"Very good warranty coverage. Process is easily done from your cell phone. Fair pricing, communication was quick on every step of the process. Would use company again, and would recommend to others to use services."