"CROOKS! thats what this company is, a bunch of CROOKS!! I placed an order on October 29, 2012 and we are now in January 21, 2013 and I havent received my order #EPO11236 for the amount of $50.38.. Ive sent numerous emails and NO RESPONSE. Cant talk to someone because the attomated system refers you to their email address.. THIEVES"
"SCAM ALERT!
I ordered a custom licence plate and decal from europeanplates.com on May 26, 2012. They sent me an email confirming the order was placed and that I would receive another email when my item was shipped.
On May 28, 2012 my MasterCard was charged $46.73USD. I never received another email from them advising my item was shipped, and it never arrived even after the 6 weeks their website said it could take for custom orders.
I emailed them back at "****@****" as per their website and never heard a response. I emailed them yet again to all the email addresses listed on their website (****@****, ****@****, ****@****) but still never heard anything.
When I tried to call their number off their website (1-***-***-****) I got a recording that says they have shut down their customer service over the phone. I also tried to use the Chat option on their website, but it too was shut down.
I then Googled them online and found that many many other customers have been in the same situation as I - charged for a product that was never received. I am disappointed because when I first ordered from their website I found it to seem very professional, and now I am worried it was just a scam.
I have filled a BBB complaint as they simply do not respond to their customers."
"EuropeanPlates is a great, professional business! I received my plate in about 3 weeks. I'm leaving the business 4 stars because I read that their time frame was 10-20 days so it was at the later part of that time frame that I received my order and the product itself is exceptional!! Thank you European Plates!!"
"Where is my product Europeanplates.com that i paid for...damn it's been close to 2 months. WHERE IS IT..... TELL ME IF YOU STOL MY MONEY. NO ONE ORDER FROM THIS COMPANY, THEY ARE LIERS AND FAKES. FAKES FAKES FAKES... They contacted me and told me to remove my review so they can send me my product. FIne i'll do it but give me a tacking number first. How low is that...."
"Ordered August 11, 2012. Not received as of 12 September 2012. Sent 2 emails with no response. Phone will not connect. Advise shopping elsewhere. Spent $36. Probably lost $36"
"Placed an order through their web page on May 28th 2012. Paid immediately through Paypal. Never received any goods. No communication from europeanplates.com to explain any delay. Sent 2 email inquiries about the situation with no answers. Left a message through their chat room which is always offline. Called twice their phone number shown on their web page. Voice mail tell me to refer to Web Q&A page. Tried to contract their Paypal registered phone number. No service. I've simply been stolen. Registered a complaint through Paypal."
"Extremely poor customer service and misrepresents dlivery time.I ordered several items (over $57 worth) that was promised in 2-4 weks and here it i now 2 months and they have a message saying they do not answer phones, nor have they responded to my emails to their information or support email addresses. I ca only conclude I'llnever get my product. Aftr searchingthe reviewsall over the internet, I'm not the only one. Rip Off!
Update:
I was contacted by Tyler at European plates who informed me the business was not for sale and that my requests for information on my order had went into their spam box. He was able to find my order and followed through to have it shipped. I have now received my order.
We discussed how and why this problem occurred and the possibility of them reinstituting a service line, but the cost is too high for them to carry.
I am now satisfied seeing I did get what I originally ordered."
"I ordered a custom plate from European Plates on June 6th for a Father's Day gift. Got a little nervous after visiting this site so I emailed the company to check the status of my order. I got a response from Tyler within a day, and the plate arrived in less than 2 weeks, exactly as I ordered. No problems here -- I am 100% satisfied with the service, processing time and the product I received from European Plates."
"Should have read the reviews first!! This company is a joke when it comes to customer service...dont know about their product because I havent received it.2-4 weeks is the estimate yeah right! I have sent several emails trying to get updates after sending 3 with no response sent another stating I was going to contact Visa and dispute my charges as well as contacting the BBB. I finally received a 1 sentence reply that "it did seem a little late and they would check on it"that was over a week ago and no more updates. Sent another email no response no plate. Have tried to call but just get a message saying to keep cost down they dont take incoming calls...are you kidding me a business that doesnt answer phone calls phone customers(that says it all about this company!!). I love how the company made a post saying everyone was well taken care of and these sites are making false post.....seems hard to beleive since they all say the same thing. Will not recommend or ever but from this company again!!!!All I want is a shipping date and tracking number for what I have paid for....and at this point most companies would throw in something or discount for such a delay and not honoring their promise...doubt that will happen but just receiving what I paid for or a refund would suit me fine. What a frustrating purchase. Worst of all this is for my son who has been working side jobs to fix up his VW and is upset that we got scammed and his money is gone!
Finally received my order after posting on here and on there Facebook page.....only took 7 weeks to receive what I ordered , not the 2-4 weeks as stated on their website. Will say the plate looks awesome just wish they would have been more up-front about whatever the delay was!!"
"Jeff and Tyler at European Plates are liars and do not honor their promises or written contracts. This company has left me hanging for eight weeks and would not call me after I asked to speak with them seven times. Delivery was promised in four weeks... it took twice that long. THEN THEY TRIED TO INTIMIDATE ME INTO NOT GIVING THEM NEGATIVE REVIEWS ON FACEBOOK OR GOOGLE. They tried to bully me into putting up with their pathetic business practices. NO ONE SHOULD TRUST THIS COMPANY."
"Problem fixed!. A refund was issued and a mutual agreement was reached."
"I have placed an order December 6th, 2011. It has been 6 weeks and I simply received a confirmation that I paid for the order. I sent an email January 18th, 2012 as well as indicated my dissatisfaction on several forums and they replied promptly (same day) stating their reason for the delay as well as mentioning my review. They also stated that my order is to be slated this week. I have received a tracking number on January 23. As of February 6, 2012 I have still not received an order. I sent them an email stating that if nothing is received by the 8th I will open a Visa dispute. Avoid this terrible company at ALL costs... The hassel to deal with them is not worth it. They have no service and really simply show no interest in keeping their clients. AVOID!"
"Okay so I've been reading all these reviews that other people have posted on here and we all seem to be having the same problems... I ordered my custom euro plate from europeanplates.com on december 28th, 2010... its now january 30th, 2011 and still no plate... I did, however, receive my plate holder that I ordered on the 29th of december... I have sent emails and left messages.. but no response... this company has really low standards if this is happening to almost everyone that does business with them."
"more than a months has passed by sense I order 2 custom plates from European plates. I got an order confirmation e mail and a week later I got an email from a staff member called Jeff saying that my order was in production but still no plate. I called the number they have posted in their web site but its no longer in service. I think I got scammed 60$"
"My wife placed an order on November 21, 2010 and went weeks without any notification. Nothing saying that they are busy because of the Christmas season or anything. We finally got a return email from Tyler on Dec. 5th saying that it is being shipped out priority this week. Ummmmm, what is priority because it is now Dec. 19th and we have gotten nothing. No tracking number, package, or a return email after we did not get it. Just get an automated response on phone and no returned emails even after sending it to every possible email listed on site. They charged our card the day of order and there is no communication on their part. Can no believe you could run a business like this. Wish I would have seen these reviews before hand. No chance of getting this by christmas now probably! "