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Verified
3/5

2007-08-17

"THE WORST COMPANY TO DEAL WITH , SURE THEY HAVE FAST AND GOOD SHIPPING BUT GOD FOR BID YOU HAVE AN RMA OR A REFUND OR A MISTAKE BY THEM, STILL WAITING ON THE 14 DOLLAR REFUND SINCE MARCH, EMAILS YEAH FORGET IT, PHONE CALLS THEY JUST SEND YOU THE SAME WRONG ITEM TWICE AND THAN YOUR STUCK WITH DUOBLE THE ITEMS LIKE I WOUND UP WITH TRIPPLE THE ITEMS, TOOK 5 PHONE CALLS TO GET THEM TO CHANGE THE ITEM ON THE WEBSITE THAN I HAD TO KEEP TELLING MY STORY OVER AND OVER AND OVER 4 DIFF PEOPLE, YEAH GOOD LUCK!!!!!!!!!!!!!!!!!!"

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Verified
4/5

2007-01-14

"My experience with evertek has mostly been good, they ship their items quickly and their prices are very good. You just have to be careful that some of their products that seem to good to be true are too good to be true. They sell a lot of electronics that do what they say they do but are unreliable and don't have the features that you might want. A lot of times it might be worth it to order form somewhere else so that you can get a product from a brand that is well known. I have only had to do one return, but I have yet to see how it turns out since I just sent it back this week."

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N/A

5/5

2006-07-20

"Invariably excellent results from Evertek. They supply retail ready computer parts and accessories and have an excellent selection at wholesale prices. I have used their RMA twice and it has been easy and quick. I had one issue with the condition of a package, brought it to their attention, and received an immedate response with a 5% coupon."

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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Verified
5/5

2005-04-04

"Excellent as always!
I would reccomend this store to everybody.
Their shipping is fast and cheap.
Their customer service is excellent to work with.
Their prices are affordable and competitive.
Thanks!
"

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Overall quality of the company
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
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Verified
5/5

2005-03-30

"So far so good. I order many things from them. Not intended for none-computer Techs. About 10% of items are bad but are in warranty. Just ship back and they send you another one. Cost me more money to ship back. I really dont think I should have to pay to ship back a received none working item. Should be working when I get it. After 14 days maybe then I should pay shipping back but not straight out of box item is bad. But I have not found any other company that does anything better. And I have tried many. These folks have been nice when I call and have answered thier phones. No voice prompts or rude people yet."

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4/5

2003-07-11

"For the most part we have had our orders filled in a timely manner. We did loose a $3000 sale because they over sold their inventory and never ONCE let us know that we would not receive our order. On a scale of 1 to 10 on communication, they rate a 0 (being below acceptable). Watch what you order."

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Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

3/5

2003-03-11

"I have purchased from Evertek for years, they do offer cheap prices. I do not recomend them to novices or anyone with low volume. The failure rate for parts is high, but in most cases a call to your sales rep will speed up a replacement. If you rely on the RMA department or tech support alone you will not be happy. I have recieved the wrong parts, missing parts, and parts not properly advertised. Emailing tech support is a waist of time. I have tried to contact them about V90 modems that are shipped as V92 modems with V90 software, but they dont seem to care and just keep selling them as is. I have had many of there products returned by customers because of the wrong drivers are not as advertised. We have come to the point that If the product is under $20 cost we just through it away as a write off. They do offer low prices and If you are vigilant enough they do honor their warranties.If you are buying bits and pieces go elsewhere."

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Overall quality of the company
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
N/A
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-12-22

"GOOD"

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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2002-08-09

"Evertek does not stand behind their products. We have received full boxes of RMA's back that they claim were not packed properly. These shipments left our shop packed in peanuts and other packing material...it was returned with no packing material and pictures that they had taken after the packing material had been removed. They also send back many bad parts saying there is no problem with them. For instance, we just received a video card back that they said they tested. It did not work in our test machines and we tested again on several more machines and it still doesn't work. We have a high failure rate with their parts as well. Their cheap but I guess you get what you pay for!!!! I will never buy any more mechandise from them...and I use to buy large amounts from them. When I called them about these problems, they were extremely argumentative and had no concerns about customer satisfaction."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

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