"I had moved and had a package from them delivered my new address. I placed a new order and keyed in my new address but they sent it to my old address. When trying to get it corrected, I was told that I keyed in my old address. Why would I do that? They charged me me 17.00 to pay the UPS a charge to change the address. I paid the bill but cancelled the order and had them send the order back to the company. The young lady I first talked to was pleasant enough but herr supervisor was awful. I will never do business with them again.
"
"Fast and wrapped meticulously! Beautiful merchandise!"
"The product was what I had ordered and intact and the shipping was very timely. Thank you. Also, I’d like to add that customer hero Tracy F. Was extremely helpful and professional in answering my questions."
"I ordered some plates and they were much too small. I called to cancel the order and I was told there was a $16 flat charge to return which would be deducted from the return. Since the order was only $30 it would cost half of what I paid to return them. I was not satisfied. "
"They are so fast! I ordered an item middle of the day and got a notice about an hour later that it had shipped! Can't beat the prices, they are a win/win. "
"Great service and fast shipping."
"Fast shipping and excellent packaging for fragile delicate items. Very pleased with their customer service."
"Good products, great prices, unusual items and super fast shipping....my new favorite kitchen store...."
"Every aspect of the process was excellent--from the presentation of the item ordered (Staub 3.5 qt. Essential French Oven, dark blue with rooster) on the site to the front-door delivery. I would *definitely* order from Everything Kitchens again. Bravo, and thank you!"
"I found exactly what I needed to complete my collection at Everything Kitchens. Very speedy delivery and excellent packing. "
"Quality merchandise and quick turnaround."
"The title says it all! All my Everything Ktchens experiences have been good."
"Cancelled my order three days later because "it was too high risk to process."
Have no idea why shipping six plates would be high risk."
"Really quick delivery. Very well packed."
"Ordered, Received (Dish sets- Packed Perfectly-nothing broke) within the same week. Now that’s what I call excellent customer service. "
"great communication and service. high quality items. great selection. A+"
A rep from Everything Kitchens LLC, Customer Service Manager, has responded:
“Dear Valued Customer,
Thank you for reaching out to us regarding your recent order of plates. We understand your concerns about the return process and the associated $16 flat charge. Our return policy, including the return fee, is clearly stated on our website at https://www.everythingkitchens.com/returnpolicy.html. We recommend reviewing our return policy before placing an order to ensure familiarity with the terms and conditions.
As an online retailer, we strive to provide transparency in our policies to ensure a smooth shopping experience. The return fee is in place to cover the costs associated with processing and handling returns.
While we are unable to make an exception to our return policy in this case, we understand your concerns about the cost in relation to the value of your order. If you have any further questions or require assistance, please let us know, and we will be happy to help.
Thank you for your understanding.
Best regards,
Customer Hero Department
[Everything Kitchens]”