"I had moved and had a package from them delivered my new address. I placed a new order and keyed in my new address but they sent it to my old address. When trying to get it corrected, I was told that I keyed in my old address. Why would I do that? They charged me me 17.00 to pay the UPS a charge to change the address. I paid the bill but cancelled the order and had them send the order back to the company. The young lady I first talked to was pleasant enough but herr supervisor was awful. I will never do business with them again.
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"Items were packaged very well. Items as expected"
"I got it on time and got exactly what I ordered, they also emailed me every update. Thank you."
"Appears to have excellent quality on the 3 coastal bowls ordered. Arrived promptly and well packaged. Beautiful design and color. "
"Super fast delivery and got exactly what I ordered. Great experience. "
"I love all the storage containers i cant get over the measuring inside of container. thats awesome! People love them . Thay never seen anything of it . I have never have either. Thank you so much Thats going to last for a long time. I'm very happy with the product. If i ever need anything i know where to find them."
"Fast shipping, great products, and an excellent place to find products that you can't find in stores!"
"Needed a part for my mixer and it was delivered quickly and at a fair price."
"ordering was easy, as well as entering a drop-ship address. and the prices? very reasonable!! "
"Placed an order. Had questions. They answered immediately. Very pleasant and accommodating. "
"Love my new mixer it is actually what I was looking for!!"
"I have been searching for french onion soup bowls made in France and I finally found them here! It was hard to find some that were actually oven safe. They came in a timely manner and they are exactly as described. I can't wait to use them! "
"Plates were wrapped very well. Thank you they are beautiful. I love them! "
"A special note was put in the box and sent directly to my parents as a Christmas and 50th anniversary gift"
"Made a relatively small purchase: two knives and a potato masher. All arrived on time, good quality and good condition. I'll be back for more as needed."
"I recently had a terrible experience with Everything Kitchens that I feel compelled to share. My wife bought me an expensive cutting board for Christmas, (over $200) and after realizing it was too big, we decided to return it.
However, Everything Kitchens refused to refund our money, alleging that we had intentionally sanded down the cutting board before returning it. This accusation left me speechless. I don't own a sander and have never sanded anything in my life. Plus, why would anyone do such a thing on an item they wanted to return?
Despite our efforts to resolve the issue by contacting customer service twice and escalating to a manager, the company maintained their unfounded claim. It was only upon receiving the board back that we discovered it was in impeccable condition. It was dusty, but a wet paper towel revealed it was in perfect condition. And quite frankly, an absolutely beautiful cutting board. It's really a shame it was the wrong size.
The poor customer service and refusal to acknowledge their mistake have left us disappointed. The irony is my wife specifically chose this vendor because she wanted to support a small business.
This experience has negatively impacted our perception of Everything Kitchens, and I would STRONGLY caution others about their commitment to customer satisfaction."