"CS is very unresponsive and tedious and claims the defect in my item is minor and not covered by manufacturer warranty (while it actually was after I checked with the manufacturer). Shipping was relatively slow as well. Won't buy from them anymore.

Updated: they did promise to allow me to return for a full refund though and we will see how it goes."

"Horrible customer service. I ordered and promptly received a north face jacket, but when it arrived it had a hole in one of the seams. Evo was fairly good about initiating an exchange after I sent them a digital picture of the hole, but then they required me to return the defective jacket first, and I have now been waiting three weeks for the replacement. They have not kept me up-to-date on the status of the replacement, and although I paid for the jacket six weeks ago, I still don't have it and winter is setting in. In my experience, an online retailer should always send out the replacement for a defective product before requiring the customer to return the defective product, especially when photographic evidence has already been provided that it is a legitimate defect. At a minimum, replacements for defective products should be handled expeditiously and services such as overnight shipping should always be used. I will never order from this company again."

"I purchased a bag from evo recently. The bag arrive timely and the product was as described. The only con is that it reeks of cigarette smoke. It seems strange to get a new bag that smells like a smoker has been using it. I am not sure if they are simply passing off a used bag for new, to scam me, or allow employees to smoke on, with, and around new product. Either way I would recommend buying from someplace else. On a side note I have tried to review the product on their site but they do not post my review. Seems suspicious that they will post the new positive reviews but refuse to post a negative."

"Ordered a couple pairs of skis and some boots. Had to exchange the boots for a different size, and they did so without a hitch. Arrived as advertised and would definately order from them again. "

"Ordered a pair of Under Armour 2.0 pants. I was unable to locate any locally or on-line a few days before Christmas 2010 as other places were "out of stock". Web site showed they had them IN STOCK and in fact they did. Evo offered FREE shipping also. Item arrived in a timely manner. I did not have to deal with customer service or return item so no evaluation done in those two areas."

"I placed an order for a pair of skis on Friday afternoon and requested they ship 2day air.

I was pleasantly surprised to receive the skis today 12/8. They processed and shipped the order on the same afternoon I placed it!

The price was really good and the skis and bindings arrived in excellent shape.

I was very impressed and will definately do business with Evogear.com again."

"This is the second time I've ordered something from evogear and their customer service spectacular. They shipped promptly and I received my Oakley goggles faster than I anticipated."

"There is a little mistake that an item I ordered did not get shipped out and not found in their warehouse. I called the store and the customer rep is so helpful and she took the case over in her own hand and solved it for me. "

"Accurate and quick shipment. Nice packaging. Need I say more."