"I was trying to book two tickets from Shanghai to Taipei, for 4 hours, the website keeping has error message as "we can't process your booking, please try again", I tried for a few hours, still doesn't work. so, I decided to call expedia.com at 1-***-***-**** (10/25/15 @ 3:23pm), first a guy pick up my phone, tried to book the ticket for me, it still doesn't work, he then cut off the phone. I call again at 1 - 800 - 397 3342 (10/25/15 @4:46), a lady, her name is Princess, she tried to book the ticket for me, it doesn't work, she then told me that my credit card been declined, asked me for another card, I gave her my american express, still she can't book the ticket, she asked me for a third card. at the same time, i checked my base card, and talk to the Chase card customer service, my card has been charged $14 for seven times, and my American express has been charge $1 twice, $14 once. she still could not book the ticket for me, she then transfer my call to a Customer servicer lady, that lady, hang up my phone, because she could not resolve the problem. I called third time to expedia.com at 1 ***-***-**** (10/25/15, 5:09pm), a gentleman told me that their booking system has problem. this is the only time, Expedia.com admit that their system has problem, instead of told me my credit cards have problems.

I have been wasted more than 5 hours of my Sunday afternoon, trying to book a ticket thru Expedia.com, and it is absloute a nightmare!!! "

"Price Match Policy is a lie and just lures in customers, yet they never award it.

At the time of my booking I was debating between a few of the travel sites, but decided to go with Expedia before since I have been loyal there for years, have points, and they had a price match guarantee. I found an exact match on multiple travel sites, both of which were lower than expedia's, and I thoroughly compared all the fine print.

Booked with expedia and submitted my price match, which was advertised to get a response within 48 hours (that was on August 2nd). I got a response the next day, denying it because they needed more information (and they are incapable of looking it up).

Try to contact the price match department- it doesn't exist. They do not answer emails, and there is only a general customer service dept. I tried to be connected to someone specific in that department, who I figured may even have 1/4 of a brain, but alas no luck. Every tedious and draining call for a price match got me nowhere. They review mundane details, quote inaccurate sources, and put you on hold for 20minutes at a time to come back with worthless answers.

August 4th started my price match rebuttal, and I did not get an answer until September 24th (2 weeks after my trip lol). What an embarrassment. Throughout the process, I was given several reasons for why my price match was invalid, all of which proved to them to be incorrect and they agreed, but then nothing changed.

A month after the price match was submitted, they told me that they couldn't do it because the prices were out-of-date... Oh that's great- so I am to blame because they look at it a month after it was submitted. Endless crap like that all for $150.

Instead they lose a customer and hopefully more. I sincerely hope no one books with Expedia if you expect to win a price match guarantee. It doesn't matter how logical or rational your details are, or what evidence you provide. They will stall or come up with some BS to not validate it.

They went from my go-to booking website to being blacklisted. Atrocious."

"Expedia is in cahoots with tripadvisor, paypal and some hotels and has been known for a long time for taking people for their money. I spent a few hundred and was ripped off completely.

Watch out! Don't use Microsoft Expedia!"

"My daughters first flight, of two, was delayed due to a mechanical issue with the plane. This delay would cause her to miss her connection flight. When I called Expedia to see if we could get her on a later 2nd flight, they all but laughed at me. I was actually told that it was not their issue, and that it was 'a minor issue' and of 'no concern'. They said if my daughter got stuck at the airport where she was to lay over until her 2nd flight, and she actually missed the flight, we would just need to drive the 5 hours to pick her up and bring her home......or....we could pay a horrible fee to "attempt" to change her ticket. I said I was not paying a fee for something I did not cause/choose. After the 17th time of "reviewing my itinerary" she said I could pay an astronomical fee (more than the cost of the ticket to begin with) or keep my "preferred" flight. I asked to speak to a supervisor. I was put on hold. Every few minutes, they would pick up the phone to check and see if I was still there, and then put me back on hold. Once, I actually heard them say (very sarcastically) "put it back on hold - she is waiting for a supervisor (laughter)". After 55 minutes of being on hold, they picked up the phone, said "she is still there" and hung up. We called the carrier directly, and were told that because we booked thru Expedia, they were not supposed to change our flight. Expedia makes tons of money when people are forced to change a flight (due to no fault of the passenger), and they have to ask us to go thru Expedia. I told them what Expedia did, and they went in and changed her flight for free - and did it quickly. NEVER USE EXPEDIA!"

"I rented a car through Firefly operated by Hertz. I used Expedia to do this. Expedia offered a great rate of $28(plus 15.99 fees) per day and $43.08 for an extra day. I told the agent the day I picked up the car, that I would need to extend it an extra day. When I returned the car, Firefly decided to void my contact and rate through Expedia and charged me $78/day because they claim I was supposed to call them the day of to extend the rental.

I disagreed with that move and cited the option that Expedia gave me to extend at $43.08 per extra day. Firefly held that I needed to call and they penalized me with a full rate rental each day.

I spent over an hour on the phone with Expedia who refused to require Firefly reimburse me the extra charges and honor the Expedia contract.

I can't trust Expedia again. No customer loyalty. There are many other options to choose from. Beware!"

"I am so dissatisfied with Expedia I will NEVER USE IT AGAIN!!!!!. Rooms are not what they promised. Quote the Expedia website where I booked room will have "furnished balcony with partial ocean views". We called the Myrtle Beach Resort before leaving to set up for late arrival and they said we were in the Five Seasons Tower, which has absolutely no ocean view, you really need to drive to the ocean and no balconies. We called Expedia who said we would have to pay a cancellation fee, if we changed. Talked to 10 people. When we explained they had advertised an ocean view with balcony and this was false advertising, they never offered us any compensation. I say the contract should be null and void and they don't give you a room that fits the description. We just wanted to cancel and book a room straight through the resort, or have them change us to the room described. They refused, saying there was nothing they could do. We did our part. We paid the money for the described room. They refused to deliver. "

"If I could leave 0 stars I would. I have used Expedia for years and have always been a happy customer. Whenever anything went wrong, I would call them and they would immediately take care of me. Welp, they outsourced their call center to the Philippines and now it is the most abysmal customer service you can imagine.

I booked a hotel on my smart phone, then when I called to ask for a crib in my room, I was told they didn't have one. I have a baby, so this wasn't going to work. There was nothing during the checkout process stating that I had prepaid for a room, so I called immediately and asked how I could change to a different hotel. I called and was stuck on the phone for an hour while they put me on hold repeatedly and told me they were calling the hotel to try to cancel the booking. I finally asked to speak to a supervisor and the supervisor hung up on me. I called back and immediately asked to speak to a supervisor. I was put on hold for 30 minutes. When he got on the phone, he hung up on me within 5 minutes. The long hold time and hanging up on customers is unfortunately the norm for call centers in the Philippines.

This took nearly 2 hours with no solution. I gave up since we couldn't cancel the room. When we got to the hotel, we were told that no one from Expedia had called them, despite 3 separate people putting us on hold saying they were calling the hotel. They also stated that the non-refundable room was an Expedia issue, not one of their policies. My son ended up falling off the bed during the night and needed to get 3 stitches in his chin. Thanks to Expedia's horrible customer service, I then ended up with a $400 doctors bill.

Expedia, you have lost a customer. I will NEVER use your services to book travel again. Outsourcing to such a horrible call center is basically your way of putting up your middle finger and saying that you don't care about your customers.
"

"I booked a trip to the Bahamas staying at The Reef hotel in Atlantis through Expedia. Because their system was down one day I had to book my flights the day after I booked my hotel, which meant I didn't get any discount off the hotel that they claim you get after booking a flight. (I never complained about this, just figured that things don't always run 100% smoothly, it wasn't anyone's fault.)
I originally booked a studio room, but called back four days before travel to upgrade to a suite. I was on the phone for 45 minutes while the representative supposedly contacted the hotel and updated everything. I was told that everything was all set, I was sent the confirmation email and I was charged a little over $1200 for my upgraded room.
When I arrived at the Reef Hotel in Atlantis I was told they had no evidence of my upgrade. When I showed them my confirmation email with the amount I was charged for the upgrade I was told they had no suites available for me. I was told that because I booked through Expedia they had no obligation to honor the upgrade. The manager we spoke to just kept telling us they have nothing to do with Expedia and therefore they don't need to give us the upgraded room. When I called Expedia from the front desk I was put on hold and then transferred not once or twice but FOUR different times and no one actually answered any of my questions. They just kept saying, "oh, that isn't my department I'll transfer you". Even after I practically begged the fourth person to just listen to me and try to help me she did exactly the same thing and transferred me again.
The hotel finally gave me a suite but it did not have the view that I paid for nor did they give me the "wine and dine pass" that I also paid for. (Again I just wrote that off.) They told me they were giving me the room as a complementary upgrade but that they received no money from Expedia.
Knowing this was a non-refundable booking and that I couldn't wait until I returned home to deal with it I then called Expedia from my room and explained the entire situation. The Expedia representative contacted the hotel, who then sent me a note of apology along with some wine and desserts, but they still maintained that Expedia never paid them the additional $1200. The representative from Expedia assured me that I would be contacted the next day by email to see what happened to that money and if they would refund it to me or pay it to the hotel. The next day all I received was an email saying I would not be refunded because the hotel refused me a refund. I wrote several replies to this email trying to explain that I was not looking for a refund from the hotel but that Expedia had taken $1200 of my money and not given it to anyone! All I received were automatic responses telling me the same thing, that Expedia could not give me a refund because the hotel would not give me a refund. It was very clear that Expedia was not even bothering to read my concerns. I have been a loyal customer of Expedia for many years. I travel fairly frequently and always book through Expedia. This experience has been frustrating enough for me to never use Expedia again, and to leave reviews cautioning others. I understand that there are sometimes glitches and things don't always run perfectly smoothly... But to have this miscommunication with the hotel, and then to be transferred over and over having to go through my explanation four different times and never be connected to someone who could help me is truly frustrating. To finally talk to somebody, explain my entire situation, have it verified by the hotel (while I stay on hold for 35 minutes) and have nothing come of that conversation as well is really maddening... Then to write out four or five different explanations over and over again to the so-called customer service only to get the same informal automated response over and over again is just unacceptable. It was very clear that Expedia did not care that a loyal customer had a very legitimate concern about money being taken and not paid to the proper party.
What bothers me the most was the attitude that I was facing, acting as though I'm trying to get a refund back when I don't deserve it or I'm trying to get something for nothing. This is how I was treated at the hotel and it's how I feel like I'm now being treated by Expedia. I paid $1200 for the upgrade I was entitled to the upgraded room, I wasn't asking for it for free or asking to have the cost refunded to me. I'm truly surprised at the abysmal level of customer service, I won't have expected it from Expedia... This is not dropping the ball on one thing, this is dropping the ball over and over and over again, and no one caring if things were put right. At this point I've called/ emailed Expedia eight different times, I still have no idea if the issue was corrected and the hotel was paid. They have lost my business. "

"We will not be using expedia for any future travel plans. My boyfriend booked a hotel thru the site and checked to make sure everything was correct before they processed our $300+ hotel room, come to find out while driving to our destination that a clitch in the system changed our reservations from Aug 8th to Sept 12th! The only thing they are doing is refunding our money which will take up to 5 days and we have to fork out another $300+ to stay in the room we wanted. Our night getaway is now ruined by being out that money. Not everyone has that kind of money just laying around, which is why we thought using this site was a good idea to get a good deal! Boy were we wrong. I will not be recommending expedia to anyone."

"I never complain (even with poor service) but this is the second time that I have experienced poor service from Expedia. This time, my credit card was fraudulently charged so I called Expedia to get this situation dealt with. The first gentlemen listened, told me he had made notes on my case and said to expect to receive a call back within 3 hours, I waited and heard nothing. I then called again first thing in the morning and spoke with a different person, she had no idea about my case as the original gentlemen made no notes and there was nothing in system regarding my complaint. She assured me she would take care of it and I would receive a call within 16 minutes. I waited 2 hours and again, no call. I called back at third time and spoke with someone else would had no idea either, I provided him with my case number and he was still clueless so I had to explain the situation yet again. He had me on hold for over 36 minutes, only to tell me that he could not help me and that I should be expecting a call within 3 hours. I said absolutely not, I want to speak with someone right now. He then asked to put me on hold and hung up on me! I have never been more upset in my life. I cAalled the hotel that was fraudulently booked through Expedia and they assured me that they had no charged my card so Expedia did for no reason, they are scammers. I WILL NEVER USE EXPEDIA OR LET ANYONE I KNOW BOOK WITH THEM!"

"On July 5 booked a trip with my wife through EXPEDIA.COM., itinerary # 1110107155184. On its website we were made to believe that if we buy travel protection package plan through them, we will have the right to cancel our trip for any reasons without any penalty or fees at any time prior to 48 hours before scheduled of the trip.
When I called Expedia.com to cancel our trip for at least 14 days before our trip was supposed to start, they told me that I will be refunded only for the cheapest part of the trip (ground transportation and hotel ) but nothing for the flights tickets as the most expensive part of the trip.???
Who buys travel insurance for the cheapest part of the trip AND NOT for the most expensive part of it - flight tickets ??
Called EXPEDIA.COM-at least five time- and complaining about it but nothing. Even on their website I can't find the place to write a review for them.
Why we CAN'T write a review on Expedia website, although we tried hard?????

Feel mislead, lied and cheated by them. Shame on EXPEDIA.COM ......
"

"Website poor. Ended up in a loop between Expedia's website and FlyBE's when trying to make a change to my booking. Phoned FlyBE and told I had to call Expedia as booked through them. Spent over half an hour on the phone to Expedia. I wanted to not use the outbound leg of a flight I had already paid for, but still use the return leg. I was told I would have to pay a second time for the return leg of the flight. They claim this appalling customer service is down to the airline's policy not Expedia's policy. "

"Lousy Expedia booking experience and terrible customer service

Booked 1 night at Days Inn Jacksonville, FL. My card was charged instantly (that was the only thing that they’ve done really fast) Arrived at the hotel around 10pm exhausted after almost 20 hours overseas flights only to find out that the hotel doesn’t know about the booking. Spend good 30 minutes at the desk while receptionist was trying to get in touch with Expedia with no result. Thankfully she felt sorry for me and checked me in with no extra charge.
I called Expedia next day and wasted 30 minutes on waiting and then trying to explain situation to the employee who finally said he is sorry that he will apply coupon to my account but before doing that he need to consult his supervisor. He put me on endless hold that was dropped in about half an hour. I waited some time foolishly hoping that they will call me back and then called myself again. Another 30 minutes wait and I need to explain the whole story again to another employee with hardly understandable English. This was like talking to the robot that was programmed to say just few phrases the short meaning of which was: not our fault… Apparently it’s normal for some hotels to receive booking confirmation after several hours the booking was fully paid. How ridiculous is it? Anyway, I lost my patience and ended that fruitless conversation with the promise to delete Expedia apps from all my devises and never use their services again.
"

"Terrible beyond belief! Booked and prepaid a hotel room. Said it was fully paid and guaranteed, but when we arrived we are told Expedia cancelled our reservation the day after we made it.
It took over two hours to speak to someone through customer service and all they could offer for our completely ruined weekend (1st time away from the kids in 4 years) was sort for the inconvenience, we will refund your money within 7 days. Really???? After two hours on hold and no room replacement????? Sorry for the inconvenience??? We will NEVER book through any of their websites again and recommend you don't either. "

"We bought a ticket through Expedia, we were prompt to buy the Total Insurance and I did it
Key Benefits:
Coverage for trip cancellation or interruption
Reimbursement for lost luggage

We had one stop at London
Due to the airplane delay in Huston , we missed our airplane and therefore we had to wait around 9 hours in London Airport. When we arrived to our final destination, the bag was delayed to the next day (total delay of 2 days), we went back to the airport and they gave us the bag but it was broken and the airline refused to file a claim even though we were at the airport.
So in summary we had:
Travel delay
Baggage delay
Baggage damage

Surprisingly, we called Aon Insurance and after a 45 international call (they refused to get the info by Mail! they asked us to give them :
Full names
Addresses
Phone number
Email
Letter by letter ( g like georges, e like earth … !!!!!!!!)
After submitting the claim with the necessary documents (claim ref: Travel Protection Plan 15EXC08784),
They said:
Travel delay :Not covered by Policy !
Baggage delay : Not covered by Policy !
Baggage damage : Not Covered since we are a secondary insurance !

What kind of Total Protection insurance tell you that you are covered for :
trip cancellation or interruption
Reimbursement for lost luggage
And doesn’t cover my Travel delay ,Baggage delay ,Baggage damage !
This is an insurance that Cover Nothing !

EXPEDIA SAID: THIS CONCERN AON INSURANCE COMPANY NOT US !!!
I will be sure that I will get my right by :
Media , Law
Any help is highly appreciated TO FIGHT THIS FRAUD
MY EMAIL IS ****@**** and I am ready for any clarification
"