"I recently purchased four PowerBooks (3 separate orders) within one week. My customer is having problems with one of the laptops - sporadic shutdowns and a dead PRAM battery. At my expense, I've taken the laptop to the Apple Store for a new battery and the next day the new battery died. Taking the laptop back to Apple, they could not isolate the problem and said it is probably a sporadic & unpredictable problem and not worth pursuing further (would cost as much to fix than getting another refurbished unit.)
Since this unit is still with the so-called "90 Day Warranty" I sent an e-mail to Expercom to try to resolve this problem. I've gotten no response to my e-mail. I've twice tried to call their 1-888- .... number, and no-one has answered the phone, only got their recorded message which does not have a 'leave a message' option.
I like their prices - I like the fact they seem to be on the ball in fulfilling my orders and shipping them in a timely fashion - I am happy with my previous business with Expercom. However, the support side of the company needs some work. I'm starting to fear that I'll end up losing money on this transaction."
"Great experience. They had the best price on an iMac 24" with 4gb memory. They even installed it. No tax, .01 shipping. Great service. They sent me the order number at Apple so I could see when it shipped. Will certainly go to them first for any Apple purchases."
"Excellent, quick and efficient service, with the cheapest price on the net I could find for a MacBook and extras. Tried to cancel a case I ordered and since they sent it accidentally they even refunded the money for it while I got to keep it!!! What more can you possibly expect from a store? Roger was very helpful on the phone, given the store's harsh policy for verifying credit cards for first time customers.
Highly recommended."
"Excellent service. No quibble return policy and very reasonable prices. I was a very particular customer and the staff handled my countless questions in a polite and proffesional manner. "
"Exper had the standarde price on a Powerbook G4, they were throwing in 512mb of memory, and charging only one cent to ship it. Plus, they left it up to me to pay the California sales tax rather than collecting it themselves, which is nice. They also gave me a great deal on the Applecare warranty. The item arrived in just two days, but was missing the free memory. A couple of emails later, they apologized and sent out the memory. Sometimes the true indicator of a vendor's reputation is when they make up for a mistake and Esper did that just great. They also have knowledgeable people who answer the phone and appear to be Mac experts, rather than drones sitting in a cube farm. I'd definitely do business with them again."
"I was apprehensive in purchasing from this company since i could not find any reviews about them anywhere. The apple G5 dual 2.5 was being offred for 2999 free shipping/no tax with extra 1 GB of ram. Went ahead with the order, they had to register over the phone as well as take the order since it was my first order from them. The guy was very polite and fast, and so was the shipping-got everything in about 4 days. I've been flying ever since. Guess i got lucky but wanna pass it on."
"After having a bad experience with a different seller, I received an email from Expercom (I had signed up to receive their news) stating to call for a good price on the very item I was looking for. They had it, the best price I had found from an authorized Apple reseller, and UPS Ground shipping was only $0.01. I got the invoice and valid tracking info almost immediately, and it arrived within one business week. Couldn't have asked for a better transaction."