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Product & services pricing
4.29/5
Chance of future purchase:
4.26/5
Shipping & packaging:
4.16/5
Customer service:
4.33/5
Return/Replacement policy:
4.38/5
Featured Review


Verified
2/5

2023-08-07

bad experience

"I do not recommend buying, I made my purchase, the glasses were bad and I used the 14-day guarantee and asked for a replacement with another smaller model, they also fell badly on my face when I moved. This time I asked for a refund of my money but I did not have the option because I had previously requested the replacement of some frames that were bad, I gave them the option to buy designer ones paying a difference but they only offered me a 10% discount on non-designer brands. I do not recommend it, I had to keep the glasses and buy others in another optician. If you buy with them and they look bad on you or you don't like them, don't ask for a replacement, ask for a refund"

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Verified
5/5

2023-08-06

Quick, Cute & Easy!

"Doing the shopping for glasses alone is not my favorite thing to do, and I find myself limited due to price and coverages. This was all around the best experience and it was easy! I found the style I wanted for the prices I could afford and I didn’t have to leave "

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Verified
3/5

2023-08-06

Read the fine print

"It’s not a 14 day refund policy. It’s exchange. I ended up upgrading to Ray Ban because I can’t trust the measurements of the eyebuydirect brand. I ordered two pairs of sunglasses and they are basically children’s sized. Yes, I used the virtual try on and it was not accurate. There are also dark streaks around the edges of the lens which impairs the prescription. The rep was very helpful when I called, but still feeling duped. "

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Verified
3/5

2023-08-05

Not easy

"It says finding a size is simple, but it's not. It says to measure from left to right screw, but then does not equate this anywhere, that I could see, with the available S M or L size categories. I found my last Eye Buy Direct glasses said ST MICHEL S 48 19 140 C4 on the inside. After reading details about the various sizes, I determined that the "S" meant "Small", so that's what I ordered. I also ordered a Medium, since I'm a 73 year old man, and don't have Small for anything. If I wanted to be more particular, and order the 48 19 140, which I believe are also size characteristics, I could find no way of doing this. You need to make the size order easier.

On to pupillary distance. My prescription says 64/61, but when I choose "two numbers" they range near 30 for each. So I assumed my numbers are across the two eyes, and the "two numbers" are from the middle outward. I chose 63, thinking it was an "average" of 64 and 61. But there's no explanation that I could find about this.

Finally, on to legibility. My sight is good. Not so, my wife's. She couldn't read the instructions. I suggest you have some obvious button that says "EASY READING", and when you press it, makes all the fonts a size 16 or higher. After all, your customers have trouble reading, right?
"

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Verified
4/5

2023-08-05

Good buying experience

"Buying from the site was easy and convenient "

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Verified
5/5

2023-08-04

User Friendly

"Easy to navigate, plus if and issue come up the chat agents are quick to help."

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Verified
3/5

2023-08-04

Used to be better

"Options are ok. Checking out is now a whole ordeal. "


Verified
5/5

2023-08-03

Great price

"I love it! 2 glasses for the half the price of 1 at Walmart :) "

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Verified
5/5

2023-08-03

Quick and Easy

"Good so far. Waiting for delivery!"

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Verified
5/5

2023-08-03

Love Eyebuydirect!

"Great. 10/10 do recommend. "

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Verified
5/5

2023-08-02

Easy process!

"It was very easy to navigate the website and place my order."

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Verified
2/5

2023-08-02

Your Codes ****

"Every discount code you had posted, I attempted to use it and was told every time that I did not qualify "

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Verified
5/5

2023-08-02

Good prices

"Best price around, nice selection "

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Verified
5/5

2023-08-02

Great place to buy stylish glasses

"My experience with EyeBuyDirect was excellent! Easy to find the perfect glasses for the right price! and the shipping was expedient! Will definitely be buying my glasses here from now on."

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Verified
3/5

2023-08-01

Mehh

"I like the options of glasses but it was annoying that every time I went into look at the details of the different glasses and the other pictures when I went back the page would start all the way back at the top again instead of where I left off. Checking out was a pain too, just very slow. Even though I had all of my info entered correctly it didn’t want to accept it, it kept saying I was missing something when I clearly wasn’t infact I checked it like 4 times to make sure everything was correct and nothing was missing but it still was being difficult. Finally managed to get it to process my order. I had ordered glasses from here a few years ago and didn’t have these issues so just why I did this time around is kind of frustrating as you’d think that the website would have only gotten better since then. "

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