"Bad customer service they don’t get back to u fast enough then they give u a crazy story and I never got my product "
"VERY BAD CUSTOMER SERVICE!!! DO NOT TRUST THESE PEOPLE AND THEY WERE VERY RUDE. I ordered sunglasses and they processed my order. Then I got a call the next afternoon saying they needed to charge me more as the price was wrong. I was NOT happy as they had confirmed my order and worse yet they were very unprofessional and RUDE. DO NOT USE THEM IS MY ADVISE!"
"Placed an order then got an email from them that the item I purchased had contained a small crack on the frame and was not comfortable sending the item. They asked if I would prefer a different color and I picked a different color and told me it will take 7 days for them to get it after 10 days followed up with email since you CANNOT get somebody to chat with you on live chat online and got a response that the particular style i wanted is discontinued. I know there's already something fishy going on with this company read the reviews on this website I immediately contacted my credit card company and requested a charge back since I never got the item. PLEASE DO NOT ORDER FROM THIS COMPANY THEY ARE A BIG SCAM!!!!!! "
"This company boasts “Customer Service At Its Finest” on its website and emails. I have found nothing that indicates this remark is true. I placed an order for a pair of specific Oakley sunglass as a gift for my fiancé. When the order arrived they were a different pair than I had requested. Thinking this would be an easy fix, I emailed the company requesting a refund or exchange. They responded in incomplete sentences with “this is what you ordered and this is what you got” explaining that “there is a 20% restocking fee” should I choose to return the item. Their suggestion was to use the item as a gift if it was not what I wanted. I went a step further and sent an image of the item that I ordered. They have yet to respond. I am now stuck with a pair of sunglasses that retail for about $99 when I paid $169.99 for the glasses I requested. As annoying as this process has been the fact that their dishonest claims are posted on every email did not help. I could not believe how rude and irrational this company is. DO NOT ORDER FROM THIS COMPANY IF YOU EXPECT TO GET WHAT YOU ORDER OR ANY ACCEPTABLE CUSTOMER SERVICE!"
"I don't have any negative things to say about this company. DO NOT PURCHASE ANYTHING HERE. I bought a pair of prescription glasses and was sent a pair of sunglasses of a completely different brand. When I got in touch with them so they could fix the problem in a timely fashion, this is what they had to say:
"Sorry we made an incorrect shipment
These things happen if its TIME SENSATIVE
Goto your local optical store on the web we make mistakes
Every day I messup 1 out of 100 orders its normal"
So in addition to not being able to spell, these folks are rude, incompetent and unreliable. I'm contesting the charge on my credit card and told them I would only return the incorrect merchandise if they send me a fedex number or similar so that I don't have to pay shipping.
Bottom line: DO NOT EVEN THINK OF BUYING ANYTHING HERE
"
"Placed order on 9/18, charged my card immediately, said my order would ship on 9/29 and I would get a tracking number. I requested tracking number on 9/30, 10/1 and 10/2. Got nothing but excuses about how their vendor didn't send them a tracking number. I got an email that their vendor (Persol according to them) was not responding to them and asked if I wanted it reshipped. I said yes and on 10/8 they said the model of sunglasses I ordered was discontinued. The glasses I ordered had been out "