"I ordered a couple of headlights and some other parts I needed to put on my car. I had recently started a new job and had been told that I could have packages shipped to the facility. However, for some strange reason, my employer refused the package the day it was delivered. Ultimately they did not have a legitimate excuse for rejecting it. I notified the FCP Euro Customer Service Team right away, and immediately they were apologetic for something that wasn't even their fault. I was extremely surprised by the level of care and time that was taken into solving a problem that was in no way caused by them. I was stunned to hear them say that I wouldn't even have to pay for shipping to re-ship the parcel after just admitting that I understood it was no fault of theirs. I am eager to do business again with them in the future. And all of the parts they sent me fit and/or were the right type for my vehicle! Thank you very much FCP Euro Customer Service Team and the individuals who helped me out! It is greatly appreciated!"
"I have had experiences in the last 6 months with a lot of resellers. AutohousAZ, RockAuto and Car Parts.com. Thought none of them have been bad none compared to FCP Euro. Just as example I ordered a part regular delivery at 1.30 am and the part was delivered 6 hours later. I needed some advice on parts and the man was most helpful. I would give them 8 stars!"
"Great service, fast shipping."
"The first transaction, I use a credit card, then you want me to use paypal, my bank credit card company to refund me, but let me lose the extra cost >"
"Bad communication. I had to called after several days for my order and still order wasn't ship."
“Susan,
I am very sorry that you were not happy with our service and decided to cancel your order, we never want to hear this.
I do see that we emailed you the same day that the order was placed. We noticed that this was your first time ordering from FCP and the order was shipping to a different address than what was on the billing address.
For protection of any first time customer we do reach out to you to make sure this is correct and not a fraud order. This is for protection for our customers to make sure someone else is not trying to use their credit card.
I do apologize for this inconvenience and hope we have another chance to earn your business.
Sincerely,
Pam Marsden
Customer Service Manager, FCP”
"The BMW specialty tool CTA4080 was discounted and was the lowest I found . The package arrived as stated by the tracking number. I used the tool the same night and it worked like a charm. Way better than any Home Depot tool you could try to piece together. "
"At first I guess someone misread my purchase order at the warehouse, but that was quickly taken care of and in a week I got the part I actually ordered. I had ordered a 1.5 inch Mann CUK 2855 Cabin filter for a 2006 Volvo S60, but got the 1 inch Mann CU 2855 filter instead. If there wasn't suck a big price difference then I would have let it slide, but at the same time, I felt the need to tell them of their error. After all was said and done, it took about 9 days to get the correct part to my door (after a possible week in my mailbox when all our other packages get to the door..... yeah...) and that day (Oct 14th) I installed it in my car.
The videos on the FCPEuro website and youtube channel made this painless, and I found out that my car had the cutout for the 1.5 inch filter already taken out, but the 1 inch filter was still in the car (2nd owner of it, so take that at face value), so I was pleasantly surprised about that as well.
All in all, the FCP Euro team was excellent to deal with, and was able to right this problem quickly, but I didn't really fault them since the two part numbers are so close together. "
"FCP provides a good selection of quality parts at a fair price plus free shipping over $50. Overall very pleased with my experiences with FCP and I always recommend them to friends. This is not my first purchase and there will be many more as I continue to restore my '87 BMW 535is"
"Love it! Hard to find parts at excellent prices!"
"Very good company, they send me what i order"
"FCP Euro always comes through for me when ordering parts for our car! I've ordered numerous parts and have never been disappointed.
Steve K. Williamstown NJ"
"Great service and quick shipping. Parts were exactly as described and saved a bunch of money compared to what I would have had to have spent through the mechanic to order the parts. Will definitely be a returning customer. "
"the break pads Volvo Brake Pads Front (850 C70 S70 V70) - Brembo Ceramic 31341243 are very noisy and squeaky, very very annoying. the Front rotors are ok no problems at all for now!
I wont recommend this break pad to anyone at all!"
“Dasler,
Thank you for letting us know about the brake pads that you purchased from us. I am very sorry to hear you are having an issue with them. We stand behind our products and if you are not satisfied with any part you purchased from FCP, we will take them back.
I would be more than happy to take these back and have one of my Sales Representatives contact you to offer other options for your car if you would like or issue a refund for them if you have already sourced new pads locally. I can also email you a prepaid UPS label that you can use to send back these pads to us.
I am going to have someone from my team reach out to you today to get this resolved for you.
I do apologize for any inconvenience this matter may have caused you.
Sincerely,
Pam Marsden
Customer Service Manager, FCP”
"Great experience. Order was filled and delivered promptly. I had a problem with one item and asked for help from customer service. Very helpful and prompt resolution of the issue. The added service and extra shipment was done without charge to me. All communications were courteous and timely. I will definitely order from FCP Euro in the future and would recommend them to friends and family."
"Zero issues dealing with the companies on purchases or returns."
A rep from FCP Euro, FCP Euro, has responded:
“Zong Han,
I do apologize for the inconvenience of asking for a PayPal payment. For first time large international orders we ask for a PayPal payment due to high fraud activity in certain regions.
I do see that you were in contact with one of our service advisors, Dan, and he did refund you on November 2 the additional charge that you accrued. These refunds can take 24-48 hours to post back to your credit card.
Please feel free to contact me directly with any questions or concerns.
Sincerely,
Pam Marsden
Customer Service Manager, FCP”