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Product & services pricing
3.75/5
Chance of future purchase:
3.75/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
4/5

2015-09-07

"Perfect. Couldn't have asked for an easier transaction--fast core credit also"

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Verified
2/5

2015-09-06

"Cost of the volvo fuel pump was great, but it failed within 2 hours of use, the metal fork in the mechanical fuel pump broke, cheap weak metal, I disassembled my old fuel pump and this new one and used the fork that works the diaphragm from our old fuel pump, so far so good."

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Rep reply posted 2015-09-08
A rep from FCP Euro, FCP Euro, has responded:

“Jake,
I am very sorry that you had an issue with the Fuel Pump. I would be more than happy to send a new one out to you. This is a part we sell a lot of and we have had very few issues with this item.

We pride out selves with the quality of the parts we sell and would not want to sell any item that we would not put on our own cars.

Please let me know if you would like a new part sent out as a replacement.
Sincerely,
Pam Marsden
Customer Service Manager, FCP”


Verified
5/5

2015-09-04

"Excellent service, cost and turnaround! Parts fit great, no issues. Thanks!"

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Verified
5/5

2015-09-02

"Will be a loyal customer at fcp as long as I ownmy Euro always have the parts I need in stock and prices are resonable and quality of parts are good "

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Verified
4/5

2015-09-02

"When the piece arrived to Perú, I had to pay to the courrier company UPS (Union Pak del Perú) USD$47 (no taxes) that means 36% of the piece's value. I do not know if you choose UPS, but it was so much this amount as UPS duties for the small piece.
Do you use to qualify courrier companies?
"

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Verified
5/5

2015-09-01

"also had great service. Least order they shipped me part of the part I ordered and I called and they had the whole send to me. Called back and told me they made the mistake and took care of it.

They are 100% better then auto parts warehouse in my book. I will never use auto parts warehouse again.

"

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Verified
5/5

2015-08-26

"Great service, fast delivery and the exact parts i needed/ordered. Keep up the good work!"

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Verified
5/5

2015-08-25

"FCP Euro is the only place that has all the parts I want and amazing customer service. They have free video tutorials for repairs which made me a lot more comfortable ordering from them. When I had a question during installation, I called and a technician helped me through it right on the spot. They definitely earned my loyalty."

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Verified
5/5

2015-08-25

"Outstanding turnaround time! Even if I'm not on US Soil, I placed the order on a Saturday night, and I got my package the next Friday! You guys will definitely be my first choice for ordering parts for my BMW when are not available in my country"

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Verified
5/5

2015-08-23

"Very professional, comprehensive customer relations. Leonard was very helpful with information about an item FCP does not even sell. This info helped me in making choices for the parts I did eventually purchase from FCP.....Actually, two orders.... Always top-grade products, delivered promptly, even with "economy/free shipping." I will continue to buy from FCPEuro, although my needs will be sporadic and likely lesser in nature for the foreseeable future.....I will always look forward to doing business with them."

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Verified
5/5

2015-08-23

"I actually ordered a lump sum of parts from FCP. i am very paticular about buying parts from non-dealers or being able to see it in person. i had an oil pan, pump, power steering pump, valve gasket kit, and a few smaller parts for my Audi. every part fit perfectly as said and didnt take but 3 days free shipping to recieve! will order any future parts thru them not a doubt!!"

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Verified
5/5

2015-08-20

"Shipped and received half way around the world in a few days FCP Euro's service is second to none as a US supplier.
They only stock quality parts and they have bent over backwards to gain international business including special freight deals far more competitive than their competitors.

This is my Second order and there will be many many more.

Love your work!
"

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Verified
5/5

2015-08-19

"THe item that I order was the wrong part for my car and the return policy was excellent."

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Verified
5/5

2015-08-19

"Fast, accurate, and very customer-centered. Just placed another order today!!"

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Verified
5/5

2015-08-19

"Will definately do business with again!
"

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