"You can't beat their free shipping over $50+. Out of the 20-some orders that I have done over the years I found out that they usually ship out within 48h. Their economy shipping ships out of CT and I get my order in about 2/3 days to South Carolina. Not long at all!
Good selection of parts, they do a good job of not selling sub-par parts as I've noticed on other sites. They are my first goto and I've been very happy over the years with them."
"These guys are top of my list, fast delivery five stars. I love the way the website is setup easy to navigatea, and good customer service, they falow up and just awesome, they ansower all questions...thx frank, chris, Kyle. "
"Outstanding selection of merchandise and exceptional customer service both in the ordering process and in answering questions.
Great company that delivers what is promised. The website has become increasingly easier to use with its suggestions of related products, install videos, articles, etc."
"wonderful service!!Would recommened them for all your Volvo car parts at the best possable prices. Very fast delivery!!Great staff that are very helpful!!!!THX!!!!"
"To date this has been the best company to buy volvoparts from...
Excellent sales, shipping & parts availabilty; not to mention prices. What more can I say?"
"Have had excellent service and support from FCP for my Audi. Highly recommended."
"Excellent customer service. I was placing a rather large order so I contacted them about any discounts I could receive as a first time buyer. (figured I'd at least try...) Much to my surprise, they were happy to take a good % off my total and provided discounted fast shipping. Really nice guys and good communication. I've have nothing but an excellent experience. Most of the parts for my car are much cheaper from FCP than other large retailers."
"1993-1997 Volvo 850 Axle Assembly-Front Left
Unfortunately, this order was placed since a previous order of an Axle Assembly lasted only 150km before the inside clip popped and caused the axle to come loose and damaged all the splines. That is the bad news and is only reflective of the ability for hardware to fail and not reflective of the service that FCP has always given me.
The Great news is that FCP staff were/are most accommodating in immediately issuing a replacement warranty part without the need for me to return the failed part, thus saving me the extra cost of shipping.
As of now, the replaced part has been in the car for about 1000km (I am guessing) and appears to be holding :)
Bottom line, as for the quality of staff that you have on hand and how they treat the customer (me) I have to say they are top notch and I have truly enjoyed all the dealings I have had with all members and staff at FCP.
In short, thank you for excellent service and support.
"
"Great product for my Volvo S60 at reasonable price , shipped out fast and delivered on time . I am quite happy with the part , great team ."
"FCP Groton has grown too big, too fast. When they sold Volvo parts exclusivly, I never considered buying anywhere else. Their advice, prices, stock and fast, reasonable shipping was second to none. I have watched all that chenge for the worse as they are apparently stiving to sell parts for about anything with 4 wheels. It's so sad to see a company that had such a great recipe for success lose their way. I'll gladly return as a loyal customer when the original magic returns to FCP Groton."
"I'm a bit of a car buff. I've always said that once a car strands me on the side of the road, even once, I will get rid of it and never look back. I have no tolerance for cars that leave me stranded, nor do I have any tolerance for companies who do the same. FCP plays the internet game well. They work the forums frequented by the do-it-yourselfers. They advertise online and even have their salespeople on forums too, pushing their company. They get a lot of business through word-of-mouth on the internet and sell on eBay too. They have a good business angle, particularly in dealing with unreliable European car makes that break constantly, have expensive parts, and are owned by folks who like to pump money into their old beaters and do their own work. I'm in the wrong business, let me tell you.
I was a long time, enthusiastic customer of FCP and bought many parts from them over the years from when they were "FCP Groton" and sold almost only Volvo parts. Their prices were never the best, but I always got good service and they had most anything to keep a rear-wheel drive Volvo running in stock and available right away. However, as of late, I've seen a significant decline in their service as they've expanded from being almost all-Volvo into an all-encompassing company that sells parts for every make and model.
The decline culminated in a blunder that left me stranded for an entire day. My father went into the hospital over a weekend. I was in Louisiana and had to get back to Texas to see him. I had a part fail on my Volvo while there and needed a replacement immediately so I could make the trip. I called FCP and found out the part was available and told them I needed it UPS Next Day Air for 10:30 am delivery. I was explicit about 10:30 am and the sales person agreed with me and was very friendly. I even said to him not to ship it Saver because it won't arrive until nightfall. It didn't arrive the following morning. I had my car's dash disassembled ready for the part to arrive. When it didn't arrive, I called to inquire and found out they had shipped it Next Day Air Saver, which for residential, doesn't arrive until the evening. In my neighborhood, if it's not sent for 10:30 delivery, it arrives about 8 or 9 at night.
As a result of this blunder, I had to postpone a trip to Texas to visit my father in the hospital. I had to spend an entire day unable to drive my car because I had pre-disassembled everything so I could hit the road quickly once I installed the new part.
When I contacted them, the same salesperson with whom I spoke the previous day told me that there was no such thing as 10:30 am delivery with UPS. Obviously, that's not true and I told him so. Then he said that they "don't offer" 10:30 am shipping and only ship via Next Day Air Saver (the one that comes late in the day). So if he knew that, why didn't he say that when I told him I needed it by 10:30? He had no problem taking my order the day before (for $480) and telling me it would be there. He was either ignorant of UPS shipping or was dishonest. Either way, it was no way to treat a customer.
They offered to refund the shipping charges. That's great, but it won't give me back the delay their ignorance or dishonesty (whichever it was) caused me. Don't trust them with anything critical."
"unbelievably slow to ship. i cancelled because they were too late shipping. they refused to cancel and shipped items. now, they expect me to pay for return shipping. even the ceo of the company is amazingly rude and a fool. **************** oh and the best part: SOMEONE STOLE MONEY OFF MY DEBIT MASTERCARD THE DAY AFTER I GAVE THIS COMPANY THE #. I LISTED THIS COMPANY IN A FRAUD CLAIM.**************************"
"Ripoff. Product does not match description."
"Best site for BMW parts -- lowest prices on most of the items I've compared and unbeatable service. Ordered at 2pm EST on a Thurs, received items NEXT day at noon! Best part? Free shipping! Amazing!"
"Great company, great prices, quality parts."