ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.79/5
Chance of future purchase:
4.04/5
Shipping & packaging:
4.17/5
Customer service:
3.91/5
Return/Replacement policy:
4.02/5
Featured Review


Verified
5/5

2024-05-20

Mother's Day

"The arrangement was beautiful and fresh! The fragrance created a lovely start to celebrating a special occasion. The pricing met the budget and the delivery was excellent! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-05-20

On line

"Ease of use on line, excellent "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-05-20

Best Mother's Day flowers

"My mom was over the moon excited and impressed by her flowers, still alive over a week later"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-05-20

House Warming Gift

"I ordered a beautiful plant as a housewarming gift. It arrived on time and the recipient loved it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-05-20

She loved it!

"Sent to our daughter-in-law for Mother’s Day. She sent a pic and it was lovely!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-05-20

Delivered as promised

"Pictures matched the description. Flowers arrived on time as promised and looked as beautiful as described. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2024-05-14

I Believe I Have Already Reviewed FTD Once, Haven't I?

"I have previously submitted a review for my recent FTD purchase.

Not sure why I'm being asked to review, again?

Anywho, in summary a good experience ordering via online for a 50th. Anniversary floral
gift for friends.

Won't repeat what I have already said in a prior review, for this purchase.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-05-17

For my Donna

"I sent flowers but got in trouble because it came in a very nice arrangement I will use your company again thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2024-05-17

Wrong card applied to gift

"We ordered two plants. One came with the card we wanted. The second plant came with the wrong type of card(Mother’s Day instead of get well.) And the card read that it was from two names we didn’t know."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-05-17

Quick and easy

"The hardest part is picking which flowers you want to send. There's lots of choices and the process is easy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2024-05-16

It was a first-time experience that will happen again

"Easy as 1, 2 ,3 GO. It was effortless actually."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-05-16

Perfect Mothers Day

"Ordered a bouquet to be delivered a few days ahead of Mother’s Day and they were perfect! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-05-16

The best sales rep!

"My sales representative found my order and redirected it to the right address. Great job!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-07-07

Ordering Issues made for unpleasant experience

"I tried to place an order for 30 tulips on 5/8/24, #60347328392 which were on sale on-line at 25% and should be $48.75. I asked for the credit I had been given of $17.14 to be applied meaning a total of $31.61 plus taxes and the agent (Jerome) never understood my explanation and the math. He eventually placed an order for only 15 tulips charging me $35.08. When I got the tulips, there were only 15. Jerome changed the order to only 15 tulips, not my order for 30 tulips. The 15 were $50 minus $17.14, plus taxes for a total of $35.08. I am totally unhappy with what transpired. I expected to get the online discount plus the credit I had earned. Please make this right and a coupon for $15 off doesn't make it right because the agent today said I cannot use it with an online discount, the is not a customer oriented practice, it's baiting and misleading. As a Plus member for many years this is not what I expect from FTD. I wait for a prompt and appropriate reply and rectification of this misunderstanding. Many thanks, Linda Miller
***-***-****, ****@****
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-05-16

Flowers did quickly

"I bought tulips for Mother's day. The first 2 days they were droopy. They perked up and a day later they started to lose their petals. They lasted less than a week. They were pretty for about 2 days. I spent $75 on flowers and they were pretty for 2 days. That's not good. I will never buy again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process