ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.73/5
Chance of future purchase:
4.02/5
Shipping & packaging:
4.12/5
Customer service:
3.98/5
Return/Replacement policy:
4.08/5
Featured Review


Verified
5/5

2024-06-03

"Super easy transaction….wonderful selections!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-05-31

Rapid response

"Ordering these flowers were easy, and when I had an issue with product they promptly replaced it. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-05-30

Excellent Service

"Delivered on time, as promised. Also, excellent customer support. Plus, the arrangement looked great!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-05-30

Beautiful Arrangement

"The arranagment was beautiful and has lasted wonderfully!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-05-29

An easy way to choose flower gifts

"It was easy to select the appropriate event--Mother's Day--in order to view items. There was a very good variety of products in an acceptable price range."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-05-29

Whiz bang done

"No problem sent fast. Zigggggg"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2024-05-29

Ordering was easy. But delivery was 'drop and run.'

"The (aged) gift recipient lives on the 3rd floor of a Manhattan walk up. The delivery agent rang the bell, did not await a response, and simply left the (plant) gift on the ground just inside the already opened door. They made NO ATTEMPT to actually *DELIVER* the item to the addressed recipient (whose apartment number absolutely *WAS* on the order receipt (and presumably also address label). DISAPPOINTING! Fortunately, a kind building neighbor eventually saw the package and walked it upstairs to complete actual delivery to the addressed gift recipient. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
3/5

2024-05-29

Nice gifts. Incomplete. No resolution for weeks

"Curtis want to keep getting emails requesting my feedback, yet when I have a discrepancy with my order not being fulfilled, no one has gotten back to me? What's the use of feedback if it doesn't change anything, especially when there is an unresolved problem"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-05-29

Birthday Success!

"My stepmother was thrilled with the succulent garden we sent for her birthday. Last year's attempt with a different company was a disaster. Only FTD for me from now on."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2024-05-29

Flower arrangement was perfect!

"Request was processed in a timely manner. There was some communication confusion between email notifications & web log on to determine if flowers were delivered. Flowers were exactly as pictured and beautiful!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-05-29

Easy & Efficient

"Nice to see pictures of arrangements to choose from. Placed order and it was delivered on time. Recipient loved it and sent me a picture of it - very close to what I saw on line. Since it was sent to a different state, I realize that substitutions have to be made with flowers that are available. It worked!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2024-05-29

Good delivery but neglected info

"I ordered a live plant as a gift for my mother. It arrived on time and was in great condition. However, they neglected to include the note stating who it was from. Also, it was a live plant but had no care instructions for it. Light levels? Water needs? Can it go outside? Planting zone? No info at all, not even the cultivar name so we can’t even look up care instructions on our own. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-05-29

Arrangement - Funeral

"I received late notice of a funeral service that I had not had a chance to send an arrangement for. FTD came through!!! At the last minute, an excellent spray was ordered and delivered to the venue in time for the viewing and service. Thank you so much for assisting."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2024-05-29

I have yet to have a response to my issue with a delivery on May 10th?

"May 10th flowers showed delivered but not to correct address, where did they go. Why hasn't my daughter received a complementary bouquet? What is going on? "

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2024-05-29

Great experience

"The website is easy to use. The floral arrangement arrived quickly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process