"I love the quality of your products. So must so many others, because my faves styles are never available in my size. Very frustrating! "
"The shipping is so slow. It takes way longer than what they tell u. "
"Every item fit perfectly!"
"Hard to order without becoming a member"
"Would highly recommend to those who are interested in trying new apparel! "
"Slow to connect and the site kept fading out and took a long time to load the images when I clicked on an item I would lose the connection and had to start again. Took me over an hour to place the order "
“Hello Linda,
Thank you for bringing this to our attention. We are truly sorry to hear about the difficulties you've experienced while shopping on our website. We understand how frustrating it must have been to deal with slow loading times, images not displaying properly, and losing your connection during the ordering process. This is certainly not the experience we want for our members and we take matters like this seriously. We will send you a private message right away to address this promptly.
Best,
Allison ”
"Love Fab but website is slow and doesn’t follow filters that I give it. Clunky! "
“Hello Loretta,
Thank you so much for sharing your feedback with us. We’re glad to hear that you love Fabletics, but we’re truly sorry that your experience with our website hasn’t met your expectations. We understand how frustrating it can be when it doesn’t perform as smoothly as you’d like, especially when it doesn’t follow the filters you’ve set. We're here to help address your concerns as quickly as possible, so we’ll send you a private message now.
Best,
Allison ”
"Great stuff! Fun and fast way of shopping!"
"I just ordered. I have not received the package yet. "
"Quick and easy transaction"
"I used the chat to discuss a price discrepancy and they were very helpful and resolved my issue."
"Was told I would receive 2 free leggings when I signed up. Bought 3 mens pants, and 3 mens jackets, and when I got my email for my "free" promotion it was either expired, or the were out of stock. I literally tried to use the coupon 5 minutes after I placed my order. Doesn't seem right. "
“Hello Elizabeth,
Thank you for reaching out to us, and we're sincerely sorry to hear about the issues you’ve encountered with the promotion for the free leggings. We understand how frustrating it must be to sign up for a promotion, make your purchase, and then find that the offer is no longer valid or the items are out of stock. We're here to help address your concern as quickly as possible, so we’ll send you a private message now.
Best,
Allison ”
"Although these sweats are extremely comfortable, they’re too big and I’m returning them. "
"Bought leggings for female family members, the descriptions of the (seemed like) 2 dozen choices, leaves a lot desired. For example, some in my family like leggings with pockets, some Fab leggings have “pocket” in their name other, while others appear to have pockets in the sample pictures with non-descriptive names. Other items are labeled “7/8” that is foreign to me, so I stayed away from those types. Hope Fab has a healthy exchange process, if I picked the wrong size or color. VIP members seem to have good selections, if I could quickly navigate thru the website. "
"website doesnt stay on products ,keeps flipping around hard to order "
“Hello Lee,
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the difficulties you’ve encountered while using our website. We understand how frustrating it can be when the site isn’t functioning properly, especially when you’re trying to browse and place an order. We strive to provide you with a seamless and enjoyable experience, and we regret that we fell short in your case. We will send you a private message right away to address this promptly.
Best,
Allison ”
"I love Fabletics products & the quality, however I’m a little confused with how the price work. I was under be impression that paying the monthly membership price I would get discounted and/or multiple free items for the month. Not just 1 credit cause technically that’s like paying for the actual product itself"
A rep from Fabletics, ACavantechstyle, has responded:
“Hello Ken,
Thank you for reaching out and sharing your feedback about the shipping experience. We sincerely apologize that the delivery has taken longer than expected and for any frustration this may have caused. We understand how disappointing it is when shipments don’t arrive within the promised timeframe. We're here to help address your concern as quickly as possible, so we’ll send you a private message now.
Best,
Allison ”