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Return/Replacement policy:
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Verified
5/5

2015-06-24

"Quick delivery, no issue with payment, received product just as described and expected. Thanks!"


Verified
5/5

2015-06-24

"I love the product, it lasts a long time and I received it very quickly after I order it."


Verified
5/5

2015-06-24

"Prompt delivery and very satisfied with products."


Verified
5/5

2015-06-24

"Great! I have used Face, etc for years and I have been very happy."


Verified
5/5

2015-06-24

"Good product. Excellent shippinh"


Verified
5/5

2015-06-24

"Products are first quality w great pricing and shipping. Great site, very fast receipt of orders. Thanks."


Verified
5/5

2015-06-24

"Timely delivery as expected. "


Verified
1/5

2011-08-09

"Stay away from this place! They do a great job for a couple of shipments; than they take your money but don't send the parcel. When I contacted them, one of the suggestions was that my husband did not inform me of the package! My later mails were totally ignored."

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Verified
5/5

2008-03-14

"Wonderful site!! Great prices!! I found so much stuff that other sites charge more for. The person who took my order was very friendly and helpful. They answered all of my questions and were very patient. It was shipped to me right away, and in perfect condition. The site was organized and easy to navigate. I highly recommend FaceEtc.com to anyone!!! Thank you so much!"

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Verified
5/5

2007-11-08

"WOW! What great service! Love my new creme-it goes on like a dream and feels fantastic. Appreciate the samples enclosed w/order. You'll be hearing back from me with orders for more. Please keep me posted as to any specials you might have.
Thanks again.
"

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Verified
5/5

2007-09-02

"The speedy delivery time was impressive. I also liked the free gifts and samples included with the order."

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Verified
5/5

2006-02-02

"I have ordered many items from this company and have always received nothing but excellent service. Their prices are always the lowest and the free shipping was super fast."

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Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with

Verified
1/5

2005-08-28

"I ordered a mineral makeup from this website. I was very unhappy with it. I contacted Faceetc.com and was told that I could not return the product (I paid over $50 for it) because it was open. They told me that they did not accept a return on any product that was opened. However, their website did NOT say that you could not open the product and then return it. They then insisted that I must have very oily skin (which I do not) and THEN insisted that I'm applying it wrong. I read everything I could on the subject so that I could educate myself on how to use the product and make it successful for me but according to faceetc.com, I must be doing it wrong. BEWARE! If you think you might want to open your order before you decide to send it back, don't order from them. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
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Ability to determine if a product was in-stock real time
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Delivering products on-time
Delivering products damage free
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Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
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Customer service being knowledgeable
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