"No problems ordering ever! Very helpful with products. "
"I ordered the flathead glass inserts for a project I’m working on and they fit great!! Love the 4” wick! Great service too"
"I needed to know how long it would take to receive the order once it was placed as I was needing the product to complete a project within a months time limit. Via the chat line the gentleman gave me a the time length that would fit my timeline to finish the project. Very helpful information."
"Great company! Thank you ."
"Fast delivery. Perfect products"
"Just bought an item for $8.19 and I was charged 7.95 for shipping. I hope others read this and consider if they want to do business with this company. "
"Very happy with service and products. Thank y’all "
"I can usually find what I am looking for at a great price and quick shipping."
"Looked on the computer for hours trying locate a company (Not Hobbylobby, Not Michaels.NOT any one else it seems but You!)Hey, send me a Coupon, Thanks again!"
"First time I have ordered. Very easy and quick. "
"Great selection and reasonable prices!"
"FDC has everything I need and super fast delivery! Have ordered from them many times."
"EVERYTHING I WAS INTERESTED IN WAS AT MY FINGERTIPS FOR WHICH I WAS APPRECIATIVE. I WOULD LIKE TO SEE MORE VERY MINIATURE INSPIRATIONAL/RELIGIOUS SETS FOR PLACEMENT ON MINIATURE TREES (6" TO 8" TREES). MINIATURES TO BE EQUIVALENT TO SMALLEST OF MINIATURE DOLLHOUSE ACCESSORIES.
"
"Rec’d product in a timely manner."
"I google wooden spools because I needed some for a Halloween decoration. I found this store and was very pleased to find the size I need fairly quickly. The checkout process was fast and easy"
A rep from Factory Direct Craft Supp, Redacted, has responded:
“Thank you for providing your feedback, John. We currently offer free standard shipping (within the US) for all orders over $50 and orders under $50 are charged a flat $7.95. We understand your frustrations and we want you to know that we are always looking for better options to provide to our customers. You can also sign up for our emails, as we offer coupons and discounts occasionally.
If you ever have any questions or concerns, please don't hesitate to reach our customer service department as they are more than happy to help you!
Thank you,
Jessica McKendree”