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Product & services pricing
4.61/5
Chance of future purchase:
4.17/5
Shipping & packaging:
4.12/5
Customer service:
3.58/5
Return/Replacement policy:
3.99/5

Verified
5/5

2020-07-18

Great service!

"I have used this company before and they are usually quick and accurate. Thank you."

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Verified
5/5

2020-07-17

Jewelry case

"We’ll see when articles arrive"

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Verified
4/5

2020-07-16

Assorted items

"I love the items I've ordered from you. They are good quality, and hold up. The only reason I gave 4 stars is because the shipping cost for small items is too high."

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Verified
5/5

2020-07-15

Nicole was great.

"She helped excellently she understood my problem"

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Verified
5/5

2020-07-15

Happy Crafter

"Always receive awesome orders quickly"

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Verified
5/5

2020-07-15

Excellent

"All items were as desired."

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Verified
3/5

2020-07-15

Inability to log in.

"I tried for two days to log in. Password would not work and never received your email back to change password. Unfortunately I missed put on 20% off sale.
It was very frustrating.
"

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Rep reply posted 2020-07-15
A rep from Factory Direct Craft Supp, Redacted, has responded:

“Thank you for providing your feedback, Sharon. We apologize for any confusion during your shopping experience. It doesn’t look like you have an account set up our website. For security purposes, our site does not mention if you have an account or not when resetting your password. In the future, you can always sign up for an account, or log in with an Amazon account for your convenience.

If you ever have any questions or concerns, please don't hesitate to reach our customer service department as they are more than happy to help you!

Thank you,
Jessica McKendree”


Verified
5/5

2020-07-15

Excellent

"it was fast lot 1d3tof varieties "

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Verified
5/5

2020-07-14

Easy

"Easy to order and quick to receive"

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Verified
5/5

2020-07-14

Excellent Buying Time!

"Different items you can' find in stores! Good prices with fast delivery. I like that there are sales and offers.I also like that they show you how big or small the item you might be buying is...that is a GREAT help in decision making."

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Verified
5/5

2020-07-14

Fast shipping

"Couldn't believe it arrived so quickly!"


Verified
5/5

2020-07-13

I'm happy with Factory Direct Craft Supply!

"I've purchased from Factory Direct Craft Supply a few times. It's always been a positive experience. "


Verified
5/5

2020-07-12

Exactly what I was looking for!

"I use wooden spoons in my craft and they are becoming hard to find in the stores, so I was thrilled to see them & they were really nice, with eye-hooks in the ends - saves me having to add them. And the small spoons are gorgeous - looking forward to using them."


Verified
5/5

2020-07-12

Loved the Product!

"We ordered 40 of the galvanized embossed stars for a family military tribute project we started in our backyard. They were exactly as described and work perfectly for how we are using them. We spray painted them for each of the branch of service that our family members served in. The prices were reasonable and the free shipping was great! We ended up ordering 30 more to honor additional extended family members. This was our first time ordering from FDC - we will definitely be back."

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Verified
5/5

2020-07-11

Awesome Company.

"Received order in a timely manner and items were awesome!!!!"

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