"It took forever for my items to get here. This was way before COVID-19."
"There seems to be no way to delete an item or lower the amount. Also no way to go directly to the order without adding to it. Consequently I am forced to get a few more of items just to get to my order form. "
"I have had a couple orders from FDC and I am constantly amazed at the level of care and customer service that I receive. I feel blessed to have found a company that still takes such pride in the products that they sell and how they represent themselves through their customer service. Give them a try, you will be impressed as well."
"I ordered from your company and was very happy. Speedy delivery even during the pandemic. "
"I have order here for yrs!"
"All items I have ordered were good quality and received them quickly"
"Good communication, good service!"
"fast ship quality item
Thanks you Factory Direct Craft
"
"Price of item was great, easy order and check out. Easy site to use"
"I look for miniature figurines this site is the easiest and I always find what I am looking for "
"Lots to choose from, easy website to use."
" know exactly what I am getting..Pay no shipping with Amazon...but cannot be sure what I am getting"
"I have ordered several times and always got very good service and communication.
Many thanks."
"It was very easy to order I like website like this"
"Easy to navigate round the site and found what I wanted fast "
A rep from Factory Direct Craft Supp, Redacted, has responded:
“Thank you for providing your feedback, Gloria. We apologize for any confusion during your shopping experience. If at any time you wish to adjust your order, you can click on the cart icon in the upper righthand corner to edit the quantities and/or delete a product from your cart. If you are already in checkout process, simply click on our logo in the upper lefthand corner to exit checkout, then click on the cart icon in the top righthand corner to edit.
If you ever have any questions or concerns, please don't hesitate to reach our customer service department as they are more than happy to help you!
Thank you,
Jessica McKendree”