"Absolutely beautiful products.
Price of individual items very reasonable though the cost of postage to Australia was a bit of a shock because it was so high.
I proceeded with my purchases anyway but really would appreciate your investigation into other shipping options that are more reasonable
Than you
Helen jones"
"Lots of good things to order for my miniature doll houses, however sometimes shipping takes too long. Which is why I can't give a 5 star rating. "
"I always fine excellent products for crafts primitives and great flowers.It is my go to shop especially since we are still house bound. I like the free shipping and even now the shipping time is reasonable.Thank you for the good service I have always had with my orders.Suzanne"
"Lots of quality craft supplies and miniatures. Good and prompt delivery."
"I order two items love seat and rocking chairs...that over 35.00 why am I paying shipping cost if it over ...and paying double ..please check this out..."
“Thank you for your feedback, Bernadette. I apologize for the confusion but we offer an everyday low flat rate of $7.95 for standard shipping on all orders under $50. All orders over $50 will receive free standard US shipping.
If you have any other questions or concerns, please don't hesitate to reach out to our customer service department.
Thank you,
Jessica McKendree”
"The description for the product I ordered is spot on and the shipping was so fast I almost had to duck! These snowflakes will be perfect to add a little sparkle to our winter wedding invitations!"
"Will order again, love your products"
"I enjoy ordering from factory direct. They have a really good selection."
"I found vintage products which I was looking for & was able to put together a vintage vase on the wall which will finish my laundry room which I am redecorating. The only thing that annoyed me was the high shipping rate of $50.94 to Canada when my merchandise only cost me $32.00 Canadian. This tells you how much I liked what I bought."
“Thank you for your feedback, Nadene. As of right now, our international customers are charged actual shipping. The final charges are calculated on the dimensions, weight, and final destination of each package. We understand your frustrations and we want you to know that we are always looking for better options to provide to our customers. You can also sign up for our emails, as we offer discounts occasionally and those are available to international customers as well.
We appreciate you choosing to shop with us and look forward to serving you again in the near future.
Thank you,
Jessica ”
"been great no complaints and I recommend this to people "
"I’ve been happy with everything I have purchased from them. Highly recommend!"
"Always have what I need!."
"The shipping fees are a little pricey, but the items are really nice."
"Ordered the small rusty stars for rustic flags a few times, and they are perfect each time. Work very well for my projects,"
"Always easy to order. Items are generally in stock. Speedy shipping. "
A rep from Factory Direct Craft Supp, Redacted, has responded:
“Thank you for your feedback, Helen. As of right now, our international customers are charged actual shipping. The final charges are calculated on the dimensions and weight of each package. We understand your frustrations and we want you to know that we are always looking for better options to provide to our customers. You can also sign up for our emails, as we offer discounts occasionally and those are available to international customers as well.
Thank you again for choosing to shop with us!
Jessica McKendree”