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Product & services pricing
4.61/5
Chance of future purchase:
4.17/5
Shipping & packaging:
4.12/5
Customer service:
3.58/5
Return/Replacement policy:
3.99/5

Verified
5/5

2024-03-30

Flowers

"Hoping the arrangement will meet my expectations. Am very fussy. "


Verified
5/5

2024-03-29

Sparkling Shopping!

"Wonderful & easy shopping!"

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Verified
5/5

2024-03-21

Love Factory Direct

"All of the products I have ordered from this company have been of the very best quality .. They are exactly as advertised and I love the size comparison they offer so you can really get a visual of what you are ordering! I highly recommend this company !"

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Verified
5/5

2024-03-15

Everything I need

"FDC always has what I need for my crafts. The items have been delivered in a timely fashion and in perfect condition. "


Verified
5/5

2024-03-11

Always great items

"Ordered several times and always correct, packaged, delivered and a joy to open! Keep up the good work! "

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Verified
5/5

2024-03-09

Great customer service!

"On a previous order I received a couple of defective dollhouse lamps. I communicated this back to you and your response was immediate and satisfactory. I couldn't expect a better response. Thank you for a job well done! "

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Verified
5/5

2024-03-06

Doing the next right thing

"I got my order today they delivered everything except they delivered some wrenches instead of candlestick holders, so I called them up and let them know that I had the wrenches instead of the candlestick holders, and I offered to mail them back to her. She said no, but we will mail you the candlestick holders no problem I appreciate the honesty and I appreciate the customer service. Thank you very much."

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Verified
5/5

2024-03-05

Love factory direct craft

"Factory craft supply always has what I need for my craft projects at decent prices so I can keep my own customers happy with handmade items at a reasonable price!"

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Verified
5/5

2024-03-02

First Time Buyer

"I ordered one of the wooden dining chairs, and it was better than I expected. Fast service and I love the prices."

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Verified
5/5

2024-03-01

Miniatures at the library

"Librarian, friend of mine died, and I inherited her miniature doll house rooms. It used to be our little secret, our love of all things miniature. In her honor, I have donated her room boxes to the local library, and I augment them with seasonal additions. Right now I’m putting together an Easter theme for the garden and the items I’ve ordered from Factory Direct Craft
Came quickly and are perfect for the scale needed. It’s such fun seeing the kids and adults alike looking to see what’s new in the Mini environment when they come in the library
"

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Verified
5/5

2020-08-02

I make custom dolls

"They all turn out adorable as I buy wigs from you. Thank you for the quality and great prices. My only complaint is the shipping. "

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Verified
5/5

2024-02-18

Everything I need

"Items are always correct and great quality"

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Verified
5/5

2024-02-13

Quick and easy

"Was easy to view products and quick and easy to order, I’m hoping it arrives as quickly as it was to order it"

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Verified
5/5

2024-02-03

Seasonal Inspiration

"I just love the variety of decorative craft items offered at Factory Direct. They offer a wide array of seasonal decor in various materials to inspire creativity across the calendar."

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Verified
5/5

2022-09-07

EXCELLENT SOURCE for crafts, doll accessories, etc, etc....MY GO TO SPOT!!

"Always fast and awesome service, great items, it's just the best!!"

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