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Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2016-12-18

Wonderful Service

"This company had the best product for the best price. I paid and had the filters in 4 days. I couldn't be happier."


Verified
5/5

2016-12-18

new to on line order

"easy to find what I wanted followed shipping status received fast thanks"


Verified
5/5

2016-12-18

Easy to order on-line, can get an answer to a ? by phone relatively easy, Get a tracking #, and updates on delivery.

"Only criticism I would make is not being given an expected shipping date at the time you order. I t took several days, & I finally called to see when I would receive them; answered accurately & efficiently. "


Verified
5/5

2016-12-18

Keep it clean

"The filters arrived promptly and are going to provide great service."


Verified
5/5

2016-12-17

Quality!!

"Fast shipping on an obscure filter that couldn't be found locally! High quality and really great pricing -- thanks"


Verified
5/5

2016-12-17

great store

"on time delivery. fast correction and reshipping because i ordered wrong size. great customer service dept. price good too."


Verified
5/5

2016-12-17

Unexpected Service

"My friend in California called your company to get help for me in Massachusetts because of my health issue concerning asthma. Your rep called her in person, and then called again after my custom filters arrived. I had not been able to find the custom size needed. Thank you so much, as I think the MERV13 is providing relief."


Verified
5/5

2016-12-16

Good Service

"Good price with excellent delivery."


Verified
5/5

2016-12-16

Great Choice!

"Quality product at a great price. I couldn't be more pleased. "


Verified
5/5

2016-12-16

Plenty of Options for Hard to Find Filters

"The filters for my Carrier unit are not a standard size that I can just pick up at a local store. Factory Direct Filters has several options and price ranges for me to choose from. I have ordered from them several times and always received my filters quickly and in good condition. "


Verified
5/5

2016-12-16

Happy Home Owner

"Filters arrived sooner than expected. Will be re-ordering when needed "


Verified
5/5

2016-12-16

"Correct order arrived in good condition. Price with discount code much less than quote from service company. "


Verified
1/5

2016-12-16

"I ordered MERV filters, not generic. This is bad business. I would like to send them back."


Verified
4/5

2016-12-16

close

"The filter was a 1/4" taller than speciifed"


Verified
4/5

2016-12-16

Sluggish to ship

"Inexplicably, it took over one week to ship the items ordered. However, once the shipment was received, everything was A-Okay."