"I contacted this company on June 5th and to ask what the shipping times for pools were, I was told by Cierra that it would be approx 4 weeks. 4 weeks came and went and I didn't have a pool, I called and emailed multiples times with no response. I finally got a message that I would have it on the July 16 and finally received a partial order on July 24th. I contacted the company to tell them that I received the wrong pool, wrong mat, I paid for an upgraded mat, the wrong pool cleaner, no liner, no pump and no pool cover. I received a call from Jay on Sat July 25 who explained that the pool I received was the correct pool, the pool liner ships separately and to take pictures of the incorrect items and send them in. I took photos and returned them within an hour of speaking with Jay. Since them I've followed up on the 27th, 28th and 29th via email and telephone with no response. I ordered from this company because I was told that I would have a pool in 4 weeks. It's been 8 weeks Friday and I don't have a complete pool and cannot get these people to return my messages. Furthermore they claim to have the pools in stock, if they had them in stock COVID wouldn't be an issue."

"I ordered pool supply products before we put our above ground pool together June 8, they said it would be about two weeks. One month later they are avoiding contacting me and I am going to dispute it on my credit card. Bible verses on their website are a fraud. If you follow God, you don't cheat people.
"

"Paid for my pool cleaner at the beginning of May and didn’t receive it until the 2nd of June!! Hard to get a response. I totally understand COVID but not returning calls and emails is just bad customer service. I was going to buy an expensive slide as well but after many attempts to get help on the product I gave up and went with another company who shipped the slide in a little over a week! "

"I was concerned with ordering a skimmer on line; wrong size and or delayed. This company was very accommodating and sent the order with 2 days. The skimmer fit with no issues. Thank you!"

"Fast and convenient shopping. Good pricing!"

"Purchased a pool heater and had the audacity to call and ask if it was actually in stock to plan accordingly for install. Was told someone would call me in 30 mins. I waited and called back 3 hours later and told they were busy and I would be called by the end of the day. I called 3.5 hours later at the end of the business day and was told they drop ship so they don't actually carry it but Jay will call you tomorrow and verify. I get a call this morning saying yes, it can be shipped immediately but there will also be a new "access charge of $186". What??? Canceled. Wasted 24 hours I could have had a real company ship the pool heater.
Don't waste your time with this unreliable unpredictable company. "

"All was easy. I just do not have a ship date. Please advise"

"On the positive side: We are enjoying the Coronado Ultra 2-person carbon heater infrared sauna we purchased. It seems to work well, it has a nice appearance, and it is nice to have the little extras like the beverage holders, radio, etc. I think the price we paid was better than at some other vendors. While set-up was longer than the 1-2 hours I was told, I was able to finish it in an afternoon.

There are negatives too. UPS freight delivered our 350+ pound sauna close to 2 football fields away from our house because they said they can't drive down a gravel driveway. The directions provided for assembly are incomplete and written for multiple models so some steps don't even apply, and some are written in very poor English.

Unlike others, I didn't have a great experience with Jay. He was very talkative before the sale, but afterwards he ignored my phone message and when I did reach him he acted like he wanted to get off the phone as fast as he could when I called to get some support. I bought this sauna because it it advertised as having low electromagnetic radiation. When I asked Jay if they would stand behind the sauna if I measured it (easily done with a $10 meter) and it wasn't low, would they stand by the sauna, he got defensive and said if I didn't want to buy a sauna from them I didn't have to. I haven't measured it yet because I don't have a meter, but I am hoping it does turn out to be low as stated because if not that represents a health risk."

"On March 14 I ordered and paid for a swimming pool kit to be delivered to me. They made sure to take full payment from my bank account promptly. The pool kit was shipped to me a couple of days later. Since I am physically unable to do the assembly myself, I hired a local licensed contractor to assemble the pool and build a wooden deck. When the pool kit arrived, we discovered that the floor padding was not on the pallet. Since the padding goes down before the pool can be assembled and filled, this stopped the construction while I contacted the vendor to get the padding shipped to me. That took a week. Now that the pool is assembled and all boxes have been emptied, we noticed that the Automatic Floor cleaner has not been shipped. I contacted the vendor again and was told that I needed to fill out a form (which was not sent to me either at the time of purchase or since) and return the original to them (no faxes allowed). Two weeks later and I still have not received the form. I contacted them again about the missing item and was told they would be shipping it to me the next day. At that time I asked if I could upgrade to a better cleaning system and pay the difference. I was told that could not be done. It is now 2 weeks after THAT attempt at resolution and the missing piece still has not arrived.

I received a call from Andrea at familypoolfun.com. I told her that in a previous conversation with Ann I I tried to upgrade the pool sweeper since it had not been shipped and was told by Ann that I could not get an upgrade. Andrea said I could, but she preconditioned shipping ANYTHING to me on my removing my complaints as posted on Ripoffreports.com and with the Minnesota Better Business Bureau. I stated that my complaints were about non-shipment of merchandise previously paid for and I will not remove or modify any complaints until I actually receive the product. Ann refused to accept that, even going so far as to tell me that the Better Business Bureau requires removal of the complaint as a precondition of your company being allowed to ship product that had already been paid for.

I spoke with Margot Moore at the Minnesota Better Business Bureau and she informed me that Ann's statement about their policy is patently false. I also own a business and my business is an Accredited Business with the BBB of Southern Arizona and I also knew when she told me about the supposed BBB policy that what Ann told me was patently false.

If they are to lie to me about these things, why should I believe a promise to ship product I have already paid for that should have been shipped two months ago will be carried out?

I am continuing to leave reviews of my experience with Familypoolfun.com with any and every consumer comment board I can find.
"