"This company has no communication or people skills. Yes their CSL line might be the most compatible on the market, but the very fact that they cannot tell you when it is going to ship, do not communicate with you at all, and have no means to allow you to cancel your order, makes this whole purchasing process a nightmare that I will not soon repeat.

If you buy from this company, after reading these reviews, you deserve all the frustration you’re going to get."

"Terrible company to do business with. Taking 2+ days to "Process" an order where the funds were taken directly from CC. It does not take that long for a CC settlement. I run my own online business, so I know how it is. My purhcase was also tax exempt, but they have yet to refund the almost $100 in taxes they charged me, despite numerous requests to contact me for my tax exemption license, etc."

"Invoice ID:11578

This store sells great gaming products. And I purchased 2 things from them and received them fine. But on November 21st 2010 I purchased and paid for a shifter from them that was showing IN STOCK on their website. After not receiving any confirmation of the order I contacted them and they told me it would ship in December, and then in January, and then in February. You never hear from them and if I contact them they just put me off. It has now been 4 months. They show the item as "Out of stock" now but it was "In stock" when I paid for it. Here is the correspondence they have sent me so far and I still have not received the item that I paid for. Be wary of purchasing from this store http://www.fanatec.com :


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November 24th 2010:
Hello,
 
the order is in our system and paid. Shipping date will be in December because the Shifter Set is not on stock now.
 
Mit freundlichen Grüßen
Best regards
 
Fanatec_Gameshop
Claudia Faltermeier
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January 4th 2011:
Hello,

the Shifter Set will be shipped next week.

Mit freundlichen Grüßen
Best regards
 
Fanatec_Gameshop
Claudia Faltermeier
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January 20th 2011:
Hello,
 
the Shifter Set  isn´t on stock now and will be shipped in February.
 
Mit freundlichen Grüßen
Best regards
 
Fanatec_Gameshop
Claudia Faltermeie
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"