"Bought a birthday gift and arrived damaged. Contacted support and Sheilah understood my anxiety, response and replacement was immediate. I cant praise enough. Again my deepest thanks"
"I received two shirts as a gift. Just wanted to swap the L for a M. They won’t do that. Asked customer service rep who told me that if I could speak to a supervisor. Was told he was “in a meeting.” Asked if he could call me back. Was told no. Asked for ANY supervisor. Agent put me on hold for 15 minutes and then hung up on me. Avoid this company. They’re customer service is horrible. If you buy a gift for someone they’re stuck with the size because exchanges are not an option. They can return it and buy something else, but do you really want your gift recipient to have to buy their own gifts just to get the right size? Stay away from this company. "
"Cristin was amazing - without his help, I would not have a complete birthday present for my grandson next week! Thank you so much for your assistance and making me a priority and satisfied customer!"
" Cristin rocks! Or, Cristin provided me with excellent customer service! I will continue shopping at Fanatics.com! She went above and beyond to deliver a very important item and I can't thank her enough. "
"Thank you Cristin! Provided fast resolution to a shipping issue. Thank you."
"Assist with problem and followed up. Don't experience that too often. "
"Cristin went above and beyond to take care of all my needs. She was an absolute pleasure to work with. Fanatics should give her a raise or make her a very important person. She takes care of any task.
Thanks again!
Ty"
"Untrustworthy source. Ordered customized NFL Jeresey ove 2 weeks ago and never recieved it. Now won't have jersey in time for the new season. All they did was applogise and refund my money which took 7 BUSINESS days. And I ffer me a 30% off coupon that I get in the emails.
I would t even hive them I start if I could."
"It was great. I ordered some patches and never received them and they delivered some new ones. It was communication from Fanatics and Cristin was very helpful. Thanks "
"Sheilah was assigned to my issue and she was very helpful! Very Fast response times as if I was texting with her. "
"Sheilah was very helpful! , Sheilah provided me with excellent customer service and really went out of her way to provide me the best option "
"Cristin did an excellent job of solving my refund problem. "
"SHEILAH provided me with excellent customer service and was able to reissue the missing item. "
"I had bought in a buffalo bills frame for a jersey and they sent me a Detroit Lions one instead
Sheilah in sports memorabilia support I spoke to her on Friday and they had issued me a new order without charge so what I received the new correct item then I can ship back the old one because I tore the box apart by mistake.
Sheilah Lilo's on the phone help me tremendously because I was actually calling to speak to somebody else about the status and as I'm on the phone I get an email from her with the tracking numbers to my order replacement which is the reason why I was calling in the first place so before I even hit a chance she already was on top of it thank you very much for the personal touch and it makes the fanatics experience that much better"
"I had a shipment damaged in transit. Sheliah jumped into action to get it rectified and replaced as soon as possible. She was polite and efficient. "