"I ordered a cheesecake for my Aunt's birthday. The cake arrived melted, smashed and ruined. I did pay for UPS overnight shipping. I tracked the package and it was out for delivery from early morning till late night, they were driving my perishable cake around the city all the day long. I spoke with the representative and they said they are not responsible for shipping. OK!!!! Please keep using courier that ruins your merchandise, that makes a lot of sense. I will never order again. "

"They canceled my order claiming they didn't have enough stock when the item I ordered didn't actually go out of stock on their web site until hours after I ordered. The truth is they didn't want to fulfill my order because I used a code that gave $10 off $10 and free shipping. Some other people who used the code and are having their orders shipped are being charged full price with the discount code removed. They've done this in the past. They're offering a $20 off code but since all the cheaper items are sold out, an order now would cost more than an order with the $10 off code. Fannie May is shady and overpriced and I'll never try to order from them again."