"Unfortunately, I took my chances with ordering from this company and was completely disappointed. The owner, Allen, is not only a character, as one other reviewers states, but he is condescending and completely inflexible.

My futon arrived about a month after I ordered it and the arms and body were a different finish and the body was broken. Allen informed me that I would have to pay to return the incorrect, broken item. Return shipping would cost well over $100.

It's been over 2 months now, and the broken futon is still sitting in my kitchen and the charge on my credit card is still in dispute.

I would never buy anything from this merchant again. If you decide to take your chances, read the site's terms and conditions very carefully - they are unlike any other terms and conditions I've ever seem and completely leave the customer with no options. (By the way, Fantasy Futon didn't live up to its own conditions when it sent my order in 3 shipments over a 6-week period, instead of 2 weeks, as the site states.)

Update: February 15, 2007
We were not "notified of a delay" in the shipment, we notified the merchant that we had not received our order and that if it was not going to arrive by a certain date, we wanted the order cancelled. It did not arrive in that time (and when it did arrive it was wrong and broken) and we were not allowed to cancel or return the merchandise unless we agreed to pay high shipping and restocking costs. Additionally, the merchant was provided with a contact phone number for us and they did not call to follow up and we were instructed to only contact the merchant via email.

The credit card company ruled in favor of the merchant because the merchandise was not returned to the merchant, because the merchant would not send call tags. The merchandise has been repackaged since the day we discovered the damage. It's just waiting to be picked up; however, we'd rather pay to have the futon fixed, than lose another several hundred dollars to Fantasy Futons. Really, the owner should have worked with the shipping company and the manufacturer to recover his costs - not hit a consumer. If other furniture websites have the same policies as Fantasy Futons, as the owner states, I recommend shopping at the other sites, maybe their customer service is better when it comes to late shipments, wrong shipments, and damaged shipments.
"

"I ordered a bed frame from Fantasy Futons. The owner, Allen, is quite a character and is willing to exchange many emails with you should you have any problems."

"I am rather impressed with this company.

I ordered from them with hesistations since they did not have any recognizable credit online that I was able to find. I spoke with the customer representative before ordering to see if he could direct me to a substantial credible site (like BBB or something). He was not able to give me a source, but I took a risk based on my subjective judgement of his honesty.

I ordered an Otis Queen sized futon mattress that came in less than a week (they advertised two weeks shipping). My futon cover came in two weeks exactly. They answered all my questions, and showed me how to get a refund because their prices dropped a week after I ordered.

I would recommend this company. "