"Totally efficient and pleasant service-the representative was able to reroute my shipment after all but more importantly, she contacted me to follow up , like she initially promised.
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"On two occasions, my question and requests were immediately handled. The responses were very clear and courteous. This improves significantly my desire to return to Fashionmia in the future.
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"Unbelievably quick response to a damaged shipment. solved the issue, and though there are not any of the item in stock now, the customer service rep Maureen placed them on my wish list in case more come into inventory!
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"i loved your collection and response time. But really want my size not the small kind. it was good experience but could be better. i hope you all the success."
"This site is very good, they send the package fast.
The quality of my coat is very good, like in a brand store.
The tracking of the package is perfect.
I asked them some questions about the size and they answer quickly and precisely.
I recommended this site.
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"I was unhappy with a final sale dress I purchased to be my dress. I understood I couldn't return it, but I reached out to Fashionmia to find out if anything could be done at all to help me. They were more than gracious and extended me an offer to return the dress for a store credit. Their customer service deserves kudos for the effort and I will definitely be continuing to shop with them.
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"I was having an issue with the website and was flustered by not able to get the page to load up, send email to customer service and within 20 minutes they sent the return forms, i was impressed. Highly Recommend."
"Customer service was extremely thoughtful and helpful when I screwed up an order. I have ordered many items from Fashionmia and have never been disappointed"
"I had an excellent experience dealing online (using email) on a billing question. Lollie from customer support researched the issue and send a detail explanation within 15 minutes. I am a happy customer. Thanks Lollie.
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"I always find excellent, unique products whether for the home or personal use. Exceptional and professional customer service. My inquiries are always answered on time. I love fashionmia! Thank you and keep up the good work!
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"I absolutely love the clothes I get from this site. They always fit perfectly and the material is not at all what you'd expect. The customer service personnel are a wonderful addition to the products as well. "
"Although my order fulfillment experience was a poor one, the customer service staff has been amazing. Each time I wrote, each time I called - they supported me with diligence and professionalism. I think Fashionmia's customer model is one many companies should follow and learn from, and because of them I would order from Gilt again because I know they have my back as a customer. Thank you Fashionmia.
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"It is a real pleasure shopping with you. Thank you so much for understanding that not all orders are received and what I have expected. Everyone ....operators are kind. Well spoken.
Thank you for letting me send cancellation notices and receive such quick turn around."
"The dresses were very good and exactly as shown in picture. Delivery was prompt in good packaging. And above all the customer service is too good and our questions and problems gets addressed quickly. Happy customer of Fashionmia:-)"
"Perfect just like it's pictured and I got them for such low prices! That was really good opportunity to surprise my wife. Most of the items were around $10. My wife loved it but the only problem is that I should have ordered a small size. I am definitely going to more orders to my wife and teenage daughter.
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