"i purchased a lime green birkin and it was awfully repainted. had to return it :("
"WORST CUSTOMER SERVICE EXPERIENCE EVER. I highly, highly recommend moving away from this platform. First, I had to email few times to find out if my return was made (after waiting for 3 weeks). I got a response back that they cannot refund it to me since I’m “missing” a tag. I told them there was no tag from the beginning and the product is obviously in an original condition. Then there was no response, so I had to call them and ask. They kept saying they’ll try to give me an "answer" before the day ends for 3 straight days. I had to chase them down every lunch time for three consecutive days and today, STILL no response. It’s a Chanel sandal that’s worth more than $2000. I have never experienced this much unpleasant and time wasting online shopping. Please save yourself from this kind of hassle."
"My buying experience has been pretty great so far. I've bought a couple of Chanel bags in excellent condition for a great price -- yes it's possible if you save your favorites and wait for the discounts! They have a good return policy too so I would recommend this for anyone who wants to dabble in pre-loved bags. "
"Tried to get in touch with someone regarding the sale of bags after it took 5 days to receive an offer. There is little to no customer service even though I wanted to sell two Hermes pieces!"
"Horrendous Customer Service I recently submitted items for quoting, and they were accepted, once I sent them in i received an email that the items were received but one of my items was not authentic. I know 100% this is not true, but whatever. I was asked to pay a $75 fee to return it to me (which was how much they offered me for it, so basically I'm paying them for an item I already owned), but whatever and I wrote back that I would as soon as I received confirmation that I would receive ALL 3 items back and not just the inauthentic one. I received 2 automated emails stating once the fee was paid my item would be returned, and a partial email where I believe someone was trying to say yes or confirm, but they seem to be technologically illiterate and the message was unfinished and the automated message saying once I paid the Item (not items) would be sent back. I have been asking for confirmation for 2 weeks that ALL items would be returned and kept getting no real response. Finally, today, someone emails me and says that the check was mailed and the items were paid for, and they can stop the payment on the check for a $25 fee on TOP of the $75 they want to charge me for not authenticating an authentic LV strap. Now let's be clear, they purchase my LV luggage tag for $15 and are reselling it for $125, and my LV poignet they purchased for $10 and are selling it for $50. Thats an 80% margin. So I guess I'll cash the $25, but my strap is considered stolen merchandise in my book. "