"When placing my order they give specific dates when it will be delivered, not estimates. I paid an extra $45 to have it overnighted by 10:30 am. They didn't ship the toy till the morning it was to be delivered.

When I called customer service to get a partial refund on the shipping cost, they basically called me a lier. They said they don't ship past 3 pm on Fridays and not on the weekends and would look into why their page stated the dates that were provided to me...I doubt they will.

They wouldn't provide any refund because they still have to eat the cost. But why should I have to eat the cost for their page providing me false info.

Just terrible customer service."

"I really loved using fat brain toys to get my kids good Christmas toys and they loved it , their toy collection are unique and customer care was top notch I recommend you use thier service ."

"I ordered some toys for the first time. I called the online number to change my order and they were
closed. The next morning they called me, changed my order, and sent it out that day. I got it
the next day! The toys look fine. I like their website and the ratings they have on there that
helped me choose what to buy for a 6 year old. I am very pleased and would recommend them. "

"For some relatives, I purchased several things from Fat Brain Toys. In a surprisingly fast time, each item was processed and delivered. Good Quality, Never disappointed."

"The site accepted my POB as a shipping address and then without contacting me Fat Brains rerouted my order to an address UPS had on file which was incorrect. When I was put in touch with Becky, Customer Service Specialist, she implied it was my error to input the POB yet did say she will contact their tech dept. She said she would reroute the package to MA as their bungling missed my niece's Bday and visit to Belmar. Well the packaged arrived at my Belmar doorstep and now I will incur the cost of shipping to MA. All of this is suppose to be OK because Becky sent me a $10.00 coupon on my next purchase....which will NEVER happen. "

"Horrible customer service! Just got off the phone with Becky the Customer Service Specialist. They apparently don’t what customer service is. I ordered two gifts that were supposed to come yesterday and never arrived. UPS had no further information. I asked to reorder the items and have Fat Brain toys pay to have it here overnight so i would have the gifts on time for a party this weekend and Becky said no. I will never buy from Fat Brain toys again. This is why small businesses go out of business. So disappointed."

"I placed an order on Cyber Mon and realized a few minutes later that I'd forgotten to put in the promo code to get the 15 per cent off and free shipping! I called the toll free number and immediately got a REAL person with no wait and she took care of applying the code for me! That's first class and 5 stars in my book! "

"Superior customer service and high quality toy inventory. Fat Brain kindly offered to replace a new toy part damaged by a puppy. Hats off to a wonderful toy company with exceptional consumer care! "

"Fat Brain Toys sells quality made, unique and interesting toys for kids and people of all ages. Shipping is fast. Prices are a little high but you are paying for quality products from a reliable company. "

"Fat Brain Toys makes it really easy to find interesting toys for every age. The Gift Bot application is really helpful.
Shipping was fast which is really important when buying gifts for imaptient children."

"I have purchased from Fat Brain Toys on several occasions including a very large order. Delivery is always quick and, on the large order, the customer service agent was extremely helpful."

"Fat Brain Toys website was very helpful in choosing a toy by age and gender and had some unique selections that were cute, creative and well-made. I was pleased and will be back."

"arrived quickly, properly packed."

"Fat Brain Toys has unique toys, there service is awesome. The items that I order always arrive faster than I expect! If you want good service and fast delivery, this is the site!! I also love that the toys have tons of reviews by real people. The reviews are a huge help when making my choices! This site is very very good!!!"

"I was greatly pleased with my entire shopping experience at Fat Brain Toys. They carry a quality and variety of items not found at the run of the mill toy retailers. Fat Brain Toys is a great place to shop for those of us that just don't pick this and that to buy in a hurry, but devote time to properly match the purchase with the recipient.
I find it to be a great advantage to limit selections by age, gender and where manufactured, as i have become disenchanted with items and stories from and about China.
And finally, it pleases me that they carry many varieties of items that are not only award winning and hailed by experts in the field, but challenge the child's imagination and creativity that you do not get from hours in front of a video screen. I feel my selections might not be the most popular initially, but with the help of Fat Brain Toys, will be the most enduring, educational, and, most importantly, fun.
I would highly recommend Fat Brain Toys to anyone who excitedly cares about purchasing a toy for a child (or adult)."