"2nd time at this dealership and bad experience again. Everyone has an attitude and acting very trashy. Very unpleased. I guess professionalism is not their language. "
"Excellent, took no time at all to hand me the part I ordered and away I went. Better than that there was parking within feet of the parts department door. Entrance and exit from the dealership was a breeze too. This location is the best for parts!"
"Easy & fast. Parts were almost immediately ready for pick up. "
"Faulkner Toyota parts department has excellent customer service. I had placed my Vacuum Hose order on the morning of Qct. 24, 2024 and was ready to be picked up by late afternoon. Also they have the best prices on parts when you placed your order online. Thank you Faulkner Toyota Trevose for coming through for me! "
"The parts department was awesome spot on with everything I need!!!!!!"
"Only place I get my transmission fluid and because it’s local to my address, it’s at a discount price for me. Recommend to anyone driving a Toyota"
"I ordered a part online, and when it arrived (ahead of time), I realized that I had ordered the wrong color. Faulkner let me bring the part in on a Saturday, and exchanged it for the correct color. No hassle, just polite and prompt service."
"I would consider 2-day delivery to be an excellent experience.
And prices are reasonable too
Thank you"
"Quick turn around and easy counter pickup "
"It took multiple tries to purchase the part from the website. Used two credit cards and both of them were declined. Also, I called the assigned dealership; they confirmed they could not match the online price. Dealership indicated that totally different systems. The next day, I used paypal, it worked.
The support at the dealership was not good. I called three times with a span of 6 hours, no one answered the phone.
"
"Went to parts department, the reception guy had attitudes, sound really impatient for a simple 5 minute interaction of order pickup. "
"Bought running boards for my 24 4Runner sr5 premium.
Went to Faulkner Toyota trevose because it was close to my work. The parts attendant was not helpful and told me I should just order online. He also couldn’t verify if the running boards would fit my vehicle. I had the vin, and all info. He said he wasn’t sure, and that was it.
Ordered the running boards online through Toyota and found prices from $315 to $399 depending on which dealership I ordered through.
Wound up paying around $350 so that I could pick them up at Faulkner. I didn’t want them delivered to my house by a third party.
When I picked them up at Faulkner, the parts attendant (same guy from before) dragged them out from the warehouse and dropped them at my feet. He then wordlessly went back through the door to the warehouse.
Honestly, not the best experience after spending a lot of money to buy a new 4Runner. "
"Good as it should be. No issues."