"The toyota parts person helped me order a replacememt side mirror
When the mirror arrived it was the wrong part. A new guy gave me the proper part numbers to order but the website would not take my debit card. It keep saying that the experation date of 0128 on the card was invalid. It was so frustrating that I gave up."
"Really appreciated the 25% coupon…love having new carpets in my 2010 Prius!"
"Online parts pricing is great, and quick shipping. "
"I have bought various items from Faulkner Toyota and every time the people in the parts department go above and beyond. They even look up the parts after I ordered them online just to make sure they are correct. My parts were always mailed in a timely manner as well. I will continue to buy from there again. "
"Bought a Tacoma with less than 3000 miles and some joker put in junk aftermarket ignition coils that didn’t last 10k miles. I ordered OEM coils from Faulkner and had them a couple days later for under half (!!!) the price the local Toyota dealer wanted."
"Excellent service staff, good value "
"Ordered a set of car mats. Credit card was charged but didn’t hear back, except for an email asking me how my experience was with my order. After about one week I reached out and was told the part is on back order. Apparently they are waiting for the part from Toyota but can’t give me any indication of when the part will be shipped. Sounds like it might take a few months or a year. Most places would not charge my credit card until the part is finally shipped. Anyway, will wait and see. "
"Very smooth and easy transaction! Always a pleasure buying from Faulkner! "
"This is the best dealership in the York County Area! "
"Excellent no issues at all"
"No problem everyone in Parts Department was friendly and answer all my question.
Great staff. "
"Great experience. Got the job done right. Professional staff"
"I never received a tracking number and the part that I ordered was slow to ship. But, it eventually showed up and it was the right part."
"Order process was fairly smooth, however, I received the wrong thermostat even though I entered the vehicle's VIN. Return process is not well defined and support from the parts department was marginal.
Website has good prices, and the product was received within a few days. Need to pay attention to the details, including customer service, to make the overall process better."
"Ordered online. Someone called me right away to say a piece was discontinued and told me exactly what to do and order. I did and everything was ready within an hour."