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Verified
1/5

2020-09-14

Bad customer service

"I ask before the part got delivered if they can confirm that is the right part after I ordered the customer representative from acura part department no only he give me an attitude over the phone when all I wanted it to make sure that the part that i order thru the net was correct he ask me for my vin number of the car i give him all the info regarding what I need it before the part get delivered, the part representative give me the confirmation that I order the right part but in fact I have my dough that what he was telling me over the phone was a lie but I told him at the end of the phone call if you telling me is the right one ok thanks for your help and hang up. I waited for the part I got it when I open the box I ended up with the wrong part me trying not to get the wrong part like I told the customer service representative over the phone now after I request a return and they give me a RMA number and the web was telling me someone will contact me , I waited for someone to call me no one call me for a all week , so I call today sep 14 2020 telling them I have a part that i need to return i have my RMA number the representative told that the part that i order those can't be return cause was a special order now i have a part that i don't need one , 2 the customer service representative is a lier, 3 now i have to keep the part that i don't have a used for it casue there excused of is a special order no return allow when i did not get any notification saying that is a special order parts and there is not return for special orders parts i will be posting i lot if review about Fayette Acura customer service part representative 1 for doing his job poorly one a customer have a concern about a part that i order and i need it clarification if I order the correct part , 2 his bad attitude thor the customer over the phone he was very rude and very disappointed cause was not the first time i order from there multiple time all my client I have told them to buy here from today on they lost my business with me and all my clients I spend all day calling my clients personally if they need a Original Acura Part that i will find them another place where to buy parts from but of course I explain my customer why I call them and notify them about cause i have a honest business owner that treat my clients with respect and i take there business very seriously and they have trusted me for years.... Customer Appreciation is allways tbe key for a successful business have a good day. "

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Verified
5/5

2020-09-14

Great service!

"The gentlemen in the service department provided great guiding me through the process to identify to correct part numbers matching my car's paint configuration. "


Verified
3/5

2020-09-14

"Really complicate to find anything I’m looking for!.."


Verified
5/5

2020-09-13

"Found the cargo security cover"


Verified
5/5

2020-09-11

Fast and hassle free

"I received my part quickly. Order was accurate. It was a genuine Honda part."

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Verified
5/5

2020-09-09

Perfect

"Exactly like was described. OEM part"

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Verified
5/5

2020-09-07

Easy to use

"I was able to quickly access and pay for my parts. Thanks "


Verified
5/5

2020-09-06

"WEBSITE WELL MANAGED FOR EASY USE"


Verified
5/5

2020-09-02

Acura MDX driver side door harness

"Excellent service on time delivery"

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Verified
5/5

2020-08-31

Knowledgeable sales person.

"Great experience. Friendly sales team."


Verified
5/5

2020-08-28

"Fast and easy............yes"


Verified
5/5

2020-08-26

good

"very nice thanks very fast "

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Verified
5/5

2020-08-18

"Love the layout of the website. Made it very easy to find the part I was looking for."


Verified
5/5

2020-08-13

Complete Breakdown of Parts

"I have to say that I have been looking for specialized botls on other sites and have not found any of them as complete as this site. While bolts may not seem like a big thing, these ones in particular were for me. The whole process from finding the part all the way to checkout was easy"


Verified
5/5

2020-08-13

you got it...!!!

"It was great..this web site was the only place that i could order these items..thank you..
"