"Terrible experience. They don't know their product line. They had an item that was discontinued by the manufacturer and replaced with an updated/current same model different model designation #. They had both listed on their site for the same price. I didn't catch this issue until it was enroute. Todd told me to refuse package. I did and it took way to long for a partial refund. He charged me $20.67 for shipping a small package less than 2 lbs. What a ripoff."
"I was always in the loop on the status of my order (e-mail and via my FT account).
This was my first order with Fedtactical and was not sure how it would be shipped and if I'd have a tracking number. I mailed once before ordering and once to ask about the shipping/tracking number. Both times Todd responded in a timely & professional manner.
The EOTECH 512 arrived today, new in the box and packaged nicely.
Based on this experience, I would order from them again."
"Todd looked out for me and took care of me as i had expected was just leary at first. I WILL do business with this company in the future. They took care of me as i was hoping. An i recommend anyone to as well!!!
**edit**
Well This review will be updated depending how how they choose to handle my order.
I placed an order, there is no shipping info as far as time (days:weeks etc..) Just 3 options. I sent an email which was promptly responded to, to which i replied with questions about this very thing, and about my order when i could expect it. Well I never heard back from them yet they responded promptly within 20 mins or so of my original message.
Call me paranoid, whatever. Ive had bad experiences with online retailers. And the fact i dont have a shipping number the day after ordering the item that was "in stock" Or an email response to my VERY simple question. It leaves me feeling like im getting Had or at least taken advantage of as an online customer by just being made to wait . Funny how i get a response almost immediately then a whole day goes bye with no actual answer to my question or shipping info.
As i said we will see how they choose to handle this, as a judgement factor of my final rating. so far? 1star for poor customer contact and support. This initial review is just to make them aware of my situation an see if they will do more than "todd" has through email.
I run my own business and short of family emergency's and power outages, I reply to all my customers TIMELY and as soon as possible. We will see what todd does for me."
"Great place to do business with. Their response (via email only) is very fast (my experience on several occasions has been always under 12 hours, sometimes considerably less). They have an amazing product selection on their web site, extremely extensive. The products are all firsts; never a factory "blem" or "second" lesser quality item. The pricing is better than anywhere I have found on the net, truly rock bottom prices. Shipping is very reasonable (some companies quote you a great price and then stick it where the sun doesn't shine on shipping; not here). In short... everything you could want from an on-line vendor is here under one "roof". Give them a try, you won't be disappointed."
"I purchased the Sightron Model 25138 from FED Tactical as it was in stock and the lowest delivered price I could find anywhere. FED Tactical shipped very quickly, provided me with tracking information and I received the product in just a few days after order. The scope was new in box and shipped inside a larger box well insulated from shipping damage by bubble wrap.
I could not possibly be happier with the result of my transaction with FED Tactical and thus must provide them with this endorsement. "
"Overall, an excellent experience. This was my first purchase from this site. Outstanding prices, great variety, and prompt shipping. I will definitely be a return customer."
"I had a great experience with this company. They have a great number of products, and at rock bottom prices. My order reached me within a week, and was packed perfectly. I will do business in the future! "
"Gerber Dime multi tools arrived quickly and were perfect. thanks so much."
"Stay away from this company. Worst service ever. Have to contact them to get an update and then they say to provide a phone # that is not a magic jack #. Pretty sure if you dial it, it works like any other.
Way to go TODD.........
They say its FRAUD, well last time I checked people who do fraudulent orders do not go posting reviews. They just like you to think so it does not look bad even though they are at fault."
"First time ordering from this co. They were excellent to deal with and fast delivery. Excellent product. I will buy from them again. Thank you, Dennis"
"Prices good. But charged for insurance and handling ($2.71) when shipping was already $12 on $94 worth of merchandise. Ordered on 11/20/13 and did not receive until 11/25/13. Compared to another company which shipped five items all packaged about the same size and also shipped by USPS on 11/27/13 and received 11/29/13. Tracking info showed that each package had to travel about the same distance."
"I can't say enought about how pleased I am with my first purchase from FEDTactical Direct! I purchased a PUMA Bowie "Gold Series" knife that was, by far, the most inexpensive price I could find on the internet on a new knife! I did have some unfortunate luck with UPS during the shipment, but FEDTactical offered to compensate me for UPS' mistake, something that was completely unnecassary, but they were quick to offer anyway. I will be checking FEDTactical before any of my hunting/outdoors purchases from now on. Its just nice to see that their are companies out there that still put the customer first!"
"I ordered a pistol range bag that came just as advertised, and delivered in time frame advertised. Great transaction. Would do business with again."
"Best price on the net, great product and fast shipping."
"Products as described. Great packaging! Really fast delivery!! Thanks a lot!!"