"Arrived within a few days, packaged nicely, and the sample I got was even wrapped up in tissue paper. Awesome experience for me "
"I have always enjoyed good service,but the service on my recent purchase was exceptional in that from the time I placed the order until the item was delivered by Canada Post,only 2 days had elapsed.
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"There is no free sample. I didn't get 6 samples when I got the razor for $131.25. They said I have to order another products for free samples. I phoned and emailed them, but they never answer me again after the first email. What a customer service. They don't care about their customers after making money. This website is a fraud.
I left this review and then they just deleted this and canceled my account. Also, you can't leave 1 star review through the email after purchasing the products. The submit link doesn't work. Do not trust the reviews which are fakes. "
"We purchased a shaving set from this store as a Father's Day gift, but he accidentally broke the handle. Fendrihan responded quickly to my e-mail and rushed the replacement piece at no additional cost. They were an absolute pleasure to deal with."
"I bought Osma styptic pencil which came opened and it was not the original Osma pencil inside. I wrote a review so other buyers will be aware guess what! They deleted it, i wrote another... again was deleted. i do not trust this seller anymore. "
"Excellent service. On 2 occasions when a mistake was made on my order, they corrected it immediately and on one occasion let me keep the incorrect item that was sent. 5 stars for this seller."
"A very professional, efficient and friendly business that sells a myriad of excellent goods at reasonable prices. If something does go wrong with an order or if some information happens to not be conveyed properly a sales rep. will be there to assist you with sufficient clarity and alacrity. Special kudos to John M. for his quick responses and readiness to help"
"Fendrihan is my go to shaving goodies supplier and has been for a number of years.I found that shipping from US shops takes forever and the Canada Customs charges do not help as well. I love the fact that Fendrihan is constantly updating the inventory and I get a chance to try new things all the time. There is no other supplier in Canada that has a full line of Thiers straights. And Thiers are truly amazing shaving instruments. Plus I could not find any other place in Canada that carries Eitinger wallets. I bought myself a gift for my birthday and Eitinger quality is phenomenal. I have nothing but praise for the shop."
"Avoid if possible. I wasn't happy with a shavette they sold me as part of a $100 first order and asked for discount on a future order worth $200. They offered 10% off but removed free shipping. Great way to treat a return customer! "
"I’m extremely happy to have a retailer I can buy shaving needs from in Canada. Fendrihan has a nice selection of items, from high end to entry level.
First of all, I was extremely happy with the speed of Fendrihan’s response. Within an hour or two of ordering, I received an email letting me know they were processing my order. Early the next morning I got an email letting me know Canada Post had received my package. The items came as ordered and were well packed along with a free pen a couple sampler items.
My only frustration is that I ordered a brush and brush stand that aren’t compatible. I checked the stand to make sure it would fit the handle of the brush I was ordering, but didn’t think to check that it would be tall enough for the length of my brush. It would have been nice if they had noticed and asked me if I wanted to revise my order. This is a minor issue. EDIT: I'm new to wet shaving. Right after I wrote this review I thought to trying hanging my brush from the top of the handle right by the bristles, instead of mid-handle like I had been trying. Sure enough, it works like a charm. So my only frustration was caused by me being a newbie!
I’ll definitely be shopping with Fedrihan in the future, as I continue to explore the world of classic shaving."