"Ordered a Fenix TK11-R2 flashlight, a charger, and a set of Ultrafire 16850 batteries. Order was placed on Sunday January 11th 2009 and got it on Wednesday. I'd say very fast service. The packaging is somewhat subpar though. All this equipment was stuffed into a padded mailer bag. There was no bubble wrap just mulch paper. No matter, the item got to me in perfect shape. Fast shipping so I ordered another flashlight from them, this time the smaller and more economical Fenix L2D Premium Q5. So far, everything points to a fairly decent company. "

"I ordered a Fenix L2D CE light and Fenix bicycle clamp on July 15th. I received a shipment notification that same day (it shows CasualHome.com for the PayPal account.)

On July 18th, I received the package via USPS but it was the wrong product. It had an invoice for a different person. Apparently they put my shipping label on someone else's package and sent it out.

I contacted the seller that evening and let him know, which he was very apologetic for. He said that he was going to send a return label and the correct light. On July 23rd, I received the label but no light, so I went ahead and mailed back the wrong light and e-mailed FenixGear.com.

Days went by, and no light. I e-mailed them on July 26, 28 and 29th saying it still had not arrived. In the last e-mail, I stated that I needed it by August 1st at the latest, and if that wasn't possible, to refund my money.

On August 1st, the post office left a box at my door with the correct light and bicycle clamp.

I can say that I'm very happy with the product and I'm fairly confident that if the label mixup had not occurred, that the above saga would have been an entirely different story. But with history showing some problems, I'm not comfortable in recommending them to my friends. "