"I used to shop at Filene's basement store in NY so when I found their website, I placed an order thinking it is a legitimate business. The order came from a 3rd party seller Jacob Time (jacobtime.com). The item I received was damaged (they shipped a $300 bag in a plastic poly shipping bag) so I immediately contacted Filene's. They responded a week later saying I have to contact Jacob Time. Waited 2 weeks after return and no refund. Emailed Jacob Time and got a response from Tanya saying they would issue a refund. Still no refund. Called them and they were absolutely as rude as could be and told me they're only a distribution center and they don't issue refunds. I asked to speak to Tanya and was told by Stephanie (manager) that Tanya is not available, owner is out of town and she's the only person I could speak to. She again said they don't issue refunds and hung up on me. I cannot get anyone live at Filene's, EVER. Their number goes directly into vm. Sent an email through Filene's website and got a reply from Jacob Time that they're a distribution center and they do not issue refunds. These 2 business are linked and are definitely scamming people. Save yourself the headache and stay clear away from Filene's basement and Jacob Time. "

"I placed an order and was never send the tracking number. I needed to know the approximate date that the package will arrive because of all the lost packages in the area. I contacted about 5 times, sent emails and I never got a response from them. I tried to call and there is only a recording asking me to leave order # and phone number. At this point I don't even know if this store is legit !!!"