"To err is human...

We all make mistakes and my original order with Filmtools was less than a great experience. But, and this is the most important but you'll read, any business can be good when everything goes well. It's a truly great business that follows up and fixes its mistakes. Stacey from Filmtools contacted me, without me having to call them about a problem with my order. He fixed it more than satisfactorily and what's more, completely impressed me with his genuine care and personal service. I am impressed, no, I am blown away that Filmtools did what they did to make sure I had what I needed and it was right. In a time when so many businesses are outsourcing their "customer management" to India and doing their best to ignore customers, here is a business that is reaching out to them. That, to me, is amazing.

I will, without question or hesitation, shop again at Filmtools. I recommend you use them as a source as well. I think you'll be suitably impressed as well."

"I made a online purchase of some small brackets from Filmtools for a rush order. I received a email the following day that the parts I ordered were not in stock. I called the store and they were able to cancel my order and refund my credit card."

"Very satisfied gloves showed up during production. Nice!"

"Absolutely first-class! Filmtools is always at the top of my list for favorite vendors. Great customer service and great supplies!"

"Filmtools delivers! Although there were other e-tailers that carried the item I wanted, I chose Filmtools because their website was easy to navigate and ordering was a breeze. I was in no hurry, but my order was delivered within a reasonable amount of time. I will certainly check back with Filmtools for future photo needs. "

"I just received my Filmtools Purchase last week! I am very pleased with the quality and the time span in which I was able to get my item. I felt that Filmtools was very efficient in communicating with me and even provided me with information about other offers available from their company! Overall, Im extremely satisfied! "

"Very saisfied with the products. I work with them everyday and they are durable for the riggers of being on set. Very fast courier service having arrived within a week to Australia"

"Filmtools is great... delivered forgotten item promptly.
This ratings tool however sucks."

"Very good!! I had no problems from the web-site itself, to the ordering of the merchandise, to the delivery. The tracking tool (on UPS quick-link) helped me to know when to look for the package; very helpful. "

"Your shipping charges are outrageous! $12.00? Is it because you put this little filter in a big box and have to stuff it with paper? I send this filter to my friend in France and it cost me $7.00 on international shipping to do this.
All the rest was fine..... "

"As always, a flawless experience! Thanks Filmtools!"

"Very good experience with Filmtools. Package was prompt in delivery, and customer service was wonderful!"

"I have had only good experiences dealing with Filmtools. I normally order by phone to be sure-- with the help of a live person-- that I order exactly what I need. My most recent purchase I did online, and I was able to place my order quickly and easily. My order was shipped the next business day and arrived as ordered. "

"Everything just fine! Can be better service!"

" Excellent service, great prices! Highly recommended!"