"When I first entered the store I was ordered to leave my bag of recently purchased books, from another store, on a chair. He claims this is done politely but it is done as an order. This made me and my wife immediately decide that we would not be purchasing any item at the store, ever. When we were leaving, the owner did try to become helpful and I explained to him that the way we were greeted was perceived rude. He asked how I would deal with this and I suggested that if he had to have this policy a hello and if you don't want to have to carry that you can leave the bag at the front desk. He decided to argue with me instead of apologizing. I tried to explain why this was a poor way do dealing with people nicely but I gave up as he apparently has had a problem with shoplifters and didn't want to listen. As I left the store he muttered an insult to me in front of another customer."
"Ordering from Finders Keepers was very easy. My item arrived quickly and in perfect condition. I really liked receiving a phone call from a HUMAN to inform me of multiple shipping options and prices rather than just checking a box on a website.
Sue C - Massachusetts"
"Awesome folks at Finders Keepers... responded promptly to my order, giving me shipping choices, and helped me out by including a Happy Birthday note in my package (items were a gift). If you're weary of impersonal service and boring, mass produced merchandise, I wholeheartedly encourage you to shop here!!"
"When I gave Bob at Finders Keepers the wrong address for shipping my order he went out of his way to get a hold of me for the right address. We kept missing each other but he didn't give up. The rug was delivered and is exactly what I wanted. Great customer service. Thanks Bob"
"Great experience! Super Fast Shipping! I ordered some of the novelty celebrity drivers license that my son collects. I was worried I would not receive them before his birthday, but I got them well before his birthday. I was very surprised at how quickly they ship their items!! Would highly recommend to other buyers!"
"I found an item that I had been searching for for years! I am very impressed by the professionalism, and the quality of my purchase, as well as the speedy delivery. Wonderful."
"AMAZING! It took me months to find this movie. I've been told it hard to find and not to mention expensive! But where other places had it out of shipment and soaring over 30 dollars this place had them in stock and for only 9.95. They are prompt and they made sure to keep me updated."
"Finders Keepers is an excellent business, giving me prompt service and feedback!
MK"
"You guys are great! I have been looking for this album for over 2 years, and I finally have it! Thanks! I'm going to keep looking through your store for more great stuff!"
"Great to deal with. Thanks. "
"I purchased an older Nintendo system from this store. My experience with these people was great!! They were very courteous and kept me up to date with the entire process. Bob was very nice and so helpful. I will use this company in the future for sure!! Good Luck, ya'll
Pamela Durboraw"
"I appreciated the email contacts during the purchase process. Every "step" of the way was met with an email to keep me posted on the item. That was greatly appreciated. Thanks!!!"
"A very enjoyable transaction. Quick, courteous, prompt shipping, and most important the purchase (a record album) arrived in the same condition as advertised. I wouldn't hesitate to purchase from this store again."
"Excellent service - I chose media mail for my book purchase & it was here in 5 days! Excellent customer serrvice & communication is very prompt."
"Great store with a large variety of items including impressive antiques at unbeatable prices. The customer service is excellent! I will defenitly be returning to this store. "