"I signed up for the service to explore new business opportunities. I spent no more than 5 minutes on the service and shortly realized that it was not relevant to my business industry. I called to cancel my free trial that same week. The team member said the account would not charge me for the upcoming month as I was still under the trial period. Months later I look at my bank statements and noticed charges for $29.95 from FindRFP. FindRFP had charged me for every month since the sign-up date. I called the support line to cancel my account again and asked them to refund my service. They emailed me a form for the refund. I filled the form and email it to the same support staff. The refund was never processed and on top of that, they charged me for an additional month. I finally called today the support team said that the accounting department made a final decision not to refund me. I asked to speak with a manager, the manager heard my story then placed me on hold. The line was bounced to the support staff member and proceeded to tell me that there is nothing they could do. I asked to speak to the manager's manager. He said he would pass on my situation to the manager. I asked for the support staff members name (Thomas), I asked for his last name and then he just said "no". I asked him for his manager's name and then he hung up the phone. I called again and I was brought to a voice mail. "