"Searched online for shoes as a gift that would be delivered before Christmas. They stated their's would be delivered Dec 21-22.....they came Dec 26th because they did not send out on time. "
"Left On Hold For 35mins Waiting For Supervisor "
"I am extremely disappointed, I place a order on March 27 , the items we’re supposed to be here before Easter. I ordered sandals and sneakers . They delivered my sandals and I opened the box it was a back pack! And no sneakers and the tracking number the shipping is no where to be found. My child had no gifts for Easter due you your mistake. I called customer service both reps gave me the run around , I asked for a manager and never got a call back. This is unexceptionable. Finish line is a big multiple store. I will NEVER shop with your company again. I want my items I paid for , I want my sandals overnighted or the quickest shipping possible! This is beyond ridiculous"
"Worst experience ever!!!
I put in an order for a pair of sneakers and 5 minutes later found it 25% cheaper on another site. I called to cancel the order and waited 45 minutes on hold and couldn’t speak to anyone. I tried to send an email and their email doesn’t exist. I got in touch through PayPal and finally received a response that they would cancel my order. 2 weeks later I got an email that my order is processing and I again tried reaching out to them and there was no way. I sent repeated emails to them and no response. 2 weeks after that my order arrived. I’m really mad. Never again will I shop by them!! I hope that between the pandemic and the looting they will soon be out of business!"
"Be very careful when ordering off finish lines website as they will not honor promotions there store had. I paid overpaid significantly for shoes that were on sale an inanely to recover the difference in what I paid. I will no longer purchase shoes from their website. In the past I bought two sweaters and then a few days later they went on sale and I was actually sent gift cards for the price difference. Unfortunately customer service is not the same "
"Ordered a infant Nike Jordan 5 piece…
Ordered a infant Nike Jordan 5 piece set. What I received was I tore up store return set, box is open seal broken. I didn’t pay for a store return! I paid for a new nike 5 piece set. How am I suppose to give this as a gift for a newborn child! When I ordered this set it didn’t say I was going to get a store return! I want a new unopened box, what a scam company! NEVER will I use this sorry excuse of a store!"
"Terrible customer service. They lie take money and cancel orders after waiting 10 days then say wait 7 days for a refund. DONT SHOP HERE"
"They sent me one shoe, then told me ther were out of them, I returned the one shoe and am still trying to get my money back 35 days later. The customer service wait time is over 40 minutes, when it doesn’t tell you to try again later due to reaching the maximum number of calls they can take! Yes I’m serious. They are a joke... I spread the word daily of what a horrible merchant they are..."
"I purchased a pair of Air Jordan 1 lows. The shoes were shipped with no padding. The shoe box came in damaged. One shoe was missing a cardboard shoehorn. I left a bad survey and a customer service rep did contact me. She gave me only one option for compensation, pretty just an exchange. Never responded back to my emails on time. Never again!"
"This is one of the worst online experiences I've had. Made the order and it was never shipped. Had to call 4 TIMES to get an updated!! No one seems to know what's going on. What a mess. Order from ZAPPOS instead. "
"Beware. HORRIBLE company management and terrible customer service. What a run around and time waster. Bought shoes at outlet store. The Manager found me the "last pair." Got home (1 hour away) and shoes were USED, dirty and worn. Told by outlet store to return them to Macy's. WE DON'T SELL THESE SHOES," said the Macy's online supervisor. Told to go to "Finish Line Store." Return "exchanged" but required special order. Promised quick delivery (3-4 days). No shoes delivered. Back to the store. Told they "didn't ship my shoes because they didn't have any boxes." 3 trips to the store and 3 calls to customer service (including one "hang up" when I asked to speak to a supervisor), they could not deliver the item nor would they provide more than "$20 discount." I will NEVER shop at Finish Line again, even though the shoes we wanted are the ONLY shoes that my wife can wear. UGH! Cancelled order. Awaiting "Check in the mail." Never received my shoes. "
"FinishLine totally messed up ... took my money, did not ever ship my shoes and the ... the shipment tracking info. and the rude Manager, Dav (whom would not give me his last name), from the Indiana office (so he says, I'm having a hard time considering FinishLine to be a trustworthy company at this point) was non-apologetic and nearly accusatory of me, the consumer who is aggravated by the fact I never received the product for which I paid for. FinishLine is now a complete joke in my book... Do not believe the hype of their marketing ploys, they are a company that does not stand behind their service! Terrible and Shameful!"
"I've only ever ordered 3 times from Finish Line and they've botched the order twice. I highly suspect that the employees are running a scam. Finish Line ships from individual stores. I suspect that when the employee sees an order for something they like, they swap the order for something else and pocket your item. It's just too much of a coincidence that 2 pairs of basketball shoes in a row would be swapped for some random pair of women's shoes.
When I called customer service, I was told that I would have to return the incorrect item before they would ship out what I ordered. I sent the shoes back through UPS with the shipping label they provided. The tracking number showed that shoes were delivered and then Finish Line VOIDED THE SHIPPING LABEL to make it look like I never sent the shoes. Now they want me to call UPS and straighten it out. I didn't cancel the label. They did. Why do I have to fix their mess?
It's been 30 days and I still don't have my shoes. I've had to call them 7 times and they still haven't even sent out my replacement shoes. When I order from Amazon, I get my shoes the next day and the order is correct nearly 100 percent of the time. It's no wonder Amazon is putting these crooks at Finish Line out of business. Next time, I'll just order from Amazon like everyone else. I'm tired of this nonsense from Finish Line."
"It all looked good with the first glance but i never liked their services but thanks to GreatMall6.ru i got exactly the top quality shoes i wanted."
"Their prices are good, their honesty ****! I purchased shoes online one afternoon & the very next day I received 13 telemarketing calls back to back. The day after that 8, and 5 days later am down to 7 per day - Grrrr! Their privacy policy states they don't sell personal information, but that now tells me they give it away freely!!!
After contact of customer service via phone, they shuffled me around to various reps until they transferred me to a voicemail manager that didn't return my calls. Was told you cannot delete your online registration, only update your account info and was informed they can remove you from further email, but not phone contact.
A LOT of beating around the bush and BS, but the damage is done & SO AM I! Not buying here again, even though product is decent. 'CONFIDENTIAL' MY ****! Lesson learned, read the fine print!
https://www.finishline.com/store/corporate/privacyPolicy.jsp
http://www.finishlinefeedinc.com/privacy.html"