"Okay iWould NOT Recommend Anyone too buy from them. I called because I received the wrong shoes . From when I went to the store to exchange shoes because they were the wrong size . So he ordered them and shipped them . BUT they were the ones i specifically said i did NOT want ! ! So when i called the guy cussed at me ! The workers have HORRIBLE owner ship , manners , attitudes etc"
"The customer service at Finish Line is definitely among the lowest that I've experienced. I've spoken with 2 different customer service agents and both were extremely non pleasant. I called to inquire about a pair of Nike's they have on the website but only in size 6 (I'm a 10) and the woman told me they will never have that shoe in my size ... I was shopping for Men's Sneakers. I ordered a pair of Jordan's instead, but they did not arrive when scheduled. I spoke with another agent to find out what happened and she said that the shipping company could not verify the address. I had put down my work address in Boston, MA and when she read me what I entered, I told her that was correct. She then told me that she can "try" to find out what was wrong, or they could ship the sneakers to a local store and I could pick them up. What's the point of delivery then if I have to go pick them up? I cancelled the order and she said I will not receive reimbursement until the sneakers are returned. Based on reviews below, I may wait a while. All in all, I'm short $100 and without a product. I really hope this company goes out of business."
"Worst shoe purchase of my life, a bunch of snotty teenagers delighted in refusing my return, and again when my wife tried, all in all three trips to return a lousy pair of shoes, all for bureaucratic reasons. I will never order from them again and I will spend the rest of my like ensuring no one else does either."
"Unbelievable. I placed an order. 4 days later they emailed me and said they didn't have stock and were cancelling the order. 2 weeks later and they still haven't released my payment. Everytime I call or email I get a different answer.
I just spent 20 minutes on hold. I will NEVER order anything from this company again. It amazes me the companies that think they can get away with treatment like this. I might be one....but we increase."
"I ordered my first pair of Nike Free Run + from Finish Line, and the shoes arrived in rapid fashion with no problems. Then, I received an email providing me with a $15 coupon on a future order, so I decided to get a second pair of Frees. They came in just a couple of days. I haven't had any negative issues ordering this way. "
"I bought my son a pair of $90.00 Air Jordans at Finish Line store in Orland Square Mall. The next morning he put the shoes on before going to school, and was complaining that they were hurting his ankles. So my wife told him to take them off, and we would return them. I went to the store to return them, and the manager turned them over, and said that there was dirt on the bottom, and that they couldn't be returned for a refund. I told him that they hadn't been worn and that I wanted a full refund. He told me that all he could do was give me a store credit. I argued with him for 10 minutes, but to no avail. So I took the store credit.
Judging by all of the other reviews on this site, it is obvious that that is their store policy-to do whatever they have to do, to not give a full refund.
I understand that there are some people that wear things, and then return them so that they don't have to pay for them. But, that is not us. I will NEVER shop at Finish Line again, (I doubt that Finish Line will be around much longer anyway), and we will tell all of our friends about what happened."
"First thing first, the shipment took 3+ weeks. It was ridiculous how long I had to wait. I ordered socks thinking it was for adults, but it turned out to be kids. It did not say nothing about kids size. It would be a good thing to have editors to review descriptions on products and have them fix misleading descriptions. I gave the socks to my nephew so Finishline is lucky I didn't complain to them. The exchange policy is ridiculous. The running shoe I ordered was a bit tight. Went to the Finishline at my local mall to exchange them. An employee tried to find the size I was looking for, but did not have them. I was disappointed but she ask if I would like for her to call another store. I said okay. I waited for about 10 minutes because the other store did not pick up their phone. Yes, I was getting impatient. Finally she said they put my size on reserve. I thanked her for her great customer service. I went to the other mall and exchanged them. The employees there looked confuse when they looked at my receipt. I told them I ordered it online. They gave me a weird look like I shouldn't exchange them here. Finally, when everything was set, the employee said well that will be $2 and some odd cents. I was feeling irate. I ask her why and she said it's sales tax. I ask her why would I have to pay if I'm just doing an exchange? She had NO idea why and said maybe because I ordered it online. I was about to go crazy. So I paid $9 shipping PLUS TAX for ordering online and additional $3 TAX to exchange it. After that I was so dissatisfy with everything. The shoes I wanted for months didn't even matter anymore. I am a disappointed customer who will never shop at Finishline.com. My family and friends will do the same. In conclusion to fixing my solutions, Finishline needs an editor for better descriptions and change the exchange policy. Paying shipping PLUS TAX is already $10+ and paying tax for an exchange is ridiculous. "
"I placed an order for store pickup on December 26th. According to the website I should have been called by the store within two hours so that I could pick up my shoes. The call never came. On December 27th I called the customer service number. I requested to speak to a living breathing person to sort this out and was told the wait was 15 minutes. After 22 minutes a customer service rep informed me that my shoes were in fact ready to be picked up. He put me on hold and called the store just to be sure. When he got back with me I was informed that the shoes could be picked up any time. Apparently the store just plain forgot to call me!
The customer service rep was very helpful, but things like this should not happen. Customers should not fall through the cracks like this. Nobody ever apologized for this mistake. I don't think I will ever order shoes from them again. I will buy my $100 running shoes elsewhere.
As an afterthought; I exchanged my shoes for a different size and the store clerk wanted to see my drivers license. When I asked why I was told they keep the information in a database to monitor behavior when it comes to returns. Hmmm...just what I need...big brother Finish line knowing my DL number and sending me junk mail. Whatever. "
"I bought a pair of shoes for my husband in October as a Christmas present, yes finish line some people shop early. Christmas came and my husband found out that the shoes run small and he needs them a half size bigger. Big Deal, right ?!?! So back to the Store and the MANAGER looks at the bottom of the shoes and tells me they have crumbs on them, he can't return used merchandise.
Seriously two crumbs that i knocked out with my fingernail and he would still not return the shoe, he insisted that they had been worn outside. I called customer service and after being on hold for 38 Minutes I was told that I can send the shoes in for a investigation, after I payed the shipping charges !
So we made a trip to a different store a day later and got the shoes exchanged with NO problems. I don't think finish line will ever see me again."
"Guys, this shoe store sucks. They are a bunch of assholes who lick your ass until u buy and dont even care when the customer comes back to the store with a complaint. DONT EVER EVER SHOP here.."
"I order from finishline.com ALL the time, and have never exp. anything like this from shopping online. The Jordan retro 13 came out on 12/11/10. I woke up at 3am, to my surprise the size 11 shoe was avaliable to purchase.(christmas gift) I get the automated email stating that my order was being processed. I get a phone call that saturday to verify my shipping address. So I continue to wait on emails from finish line no emails. After 3 days I attempted to call the 1800 number. Wait time was more than 35 mins. So I hung up. called on the 4th day, said my waiting time was 8 mins, waited for 20 minutes no answer. I hung up. Called 5 days later and I waited on hold for 45 Minutes. Ridiculous!!! Waited on hold to be told my order was cancelled due to them not having the item. I said if the product was not avaliable in the stores until 9am that morning and I ordered mine at 3am, what happened to my shoes. THEY SOLD THEM without checking the online orders. Or said WTH with the online orders. Long story short, no shoes but they have still held on to my $171.32. I ask them when do they plan on cancelling my money, and they said it would take 24hrs, I told him that you cancelled my order so cancel my money and release my credit card. I am a big time customer of finishline, and I will NOT be ordering from them again."
"Poor customer service. I placed my order on Nov. 30 and still do not have the product. A week after placing the order I went on line to track the package. There was mention that UPS had notified the sender that the package was damaged/no contents in it. I sent an email to Finish Line to inquire about the status and when would they resend. The answer was thanking me for notifying them and that my credit card would be refunded. I replied that I didn't want the refund but the product. I have yet to get a response via email. I also called and the agent said once they received the "claim" they would resend. But, I now doubt this is the case. Looking at the tracking, UPS reported the damage/incident on 12/7. It is now the 12/16th and no further documentation or communication has been sent to me. I continue to call the 800# and it just rings busy. There's no way to reorder because they are no longer available on the online store. So, I still have no idea if or when I'll get the socks or a refund. Will never order through this store again."
"They cancelled the order beacuse they didnot have it their stores, Now my question why would you advertise something online that you don't have control over and have it on hand. I am never buying again from there store. They have lost my business. I am online shopper and I NEVER ran into this kind of bullsh*t. "
"I ordered a pair of shoes and some shoelaces so I could reach a total of $60 and use a coupon. Next day I receive an order cancellation email indicating that the shoe in the size I wanted was out of stock. Then within an hour I receive another email that the order was shipped. I see that the shoelaces were shipped and I was charged $5.50 for the shipping. So I call them up (waiting time is about 8minutes), and inquire about the problem. They say that this is their policy and how the system works. I explain to the representative that I wanted either the whole order or none to be shipped out (it took me about 7 minutes to convince him). He put me on hold, then after speaking to his supervisor he refunded me the shipping amount.
The main point to focus in here is that, they would ship whatever they have in stock and just cancel what they don't have! This, in my opinion, is absurd without first consulting the customer. Second, what do I do now with some shoelaces that I do not even really want in the first place, if the closest store is 100 miles away!
I definitely would only recommend this store IF AND ONLY IF they really have what's online in stock and I'm only ordering ONE ITEM.
On the other hand, I made a mistake on the shipping address and I realized it after the item was shipped. I called them up, and they changed it by calling UPS with no problems."
"Horrible customer service. Ordered a pair of men's shoes on 7/21 only to recieve a woman's pair of shoes on 7/27 along with her receipt name, address, and all her personal information! What professional service! Now I've been charged for my order which of course I don't have, and they won't refund me my money until I drive into one of their stores and return the item. So they screw up and I have to fix the situation."