"They sent me an email telling me that my order had to be canceled after 5 days I had confirmed my order. I was waiting so long for the shipment since it's been 5 days after I ordered and paid my order. I have never experienced such a bad shopping experience online. They should have removed the out of stock items so that customers will not be disappointed by "sorry your order was canceled" because "no inventory in stock". It was so ridiculous that a company sold something that was not in stock. Never be a possibility to be their customer again! Don't waste your time on this website! "
"Order number ***-***-**** with this company and they charged me and sent me 2 tracking numbers. One tracking number showed that it was delivered; however, it was never received at my location. The 2nd tracking number shows that it was never even picked up at UPS. After numerous emails, phone calls, and even chats...I am stuck leaving a negative BBB review for this company. I would recommend avoiding them at all costs. After finally speaking with someone that was going to have the order reshipped, I received 1 item that was completely different than what I originally ordered (and not both line items purchased). I called again and was told that I would receive a full refund immediately for the order. This was 2 weeks ago now and I still have no refund. I emailed immediately and was told that I would have to return the items before getting a refund...even though I never received the items that I purchased. Very poor communication and obvious issues with internal notes on orders. "
"If i could give 0 stars i would..the absolute WORST company i've ever ordered something from online..ordered 5 pair of kids shoes,,only 4 pair came..mind you its been over 2 weeks..still no word on when the last pair will be here..called and stayed on the phone with a rep that i could barely understand for a waste of over 15 min..they say UPS has not picked them up yet and delivery can take up to 5-8 business days..calling back again and as i write this,,i've been on hold for 27 min..i will NEVER order shoes from them online again..they have definitely lost a customer.."
"I bought a pair of Nike air max flywire and they are the most comfortable shoes I have ever worn and I bought them on Thanksgiving Day and got them for only $60 ???? thanks you Finish Line for a great shoe and a awesome deal. "
"Yesterday my grlfrd and I walked in the store and these 3 kids working in there were gossiping about her butt and one of them laughed out so loud that I have to confront them, of course 2 of them walked away. Philadelphia Premium Outlets. My surprise! as we walked away from the store they did it again. 2 guys and a girl working in there around 5 to 530pm on 11/23/15"
"Went to retail location to buy Nike Air Max. Didnt have size i needed. "we can get those from another store".....Big mistake, shoulda walked. 6 weeks later, no shoes. "been shipped, on there way" twice!! no shoes. Customer service is terrible. Supervisors are "not available to talk" consistently. If you mess up just tell me, don't lie to me. It just makes it worse. "System change" "UPS' fault, lost in transit"(Tracking number said never left store) "bomb threat" (seriously!)
i'm done with Finish Line. "
"Incompetent company, fail, fail, fail, fail fail, total waste of time" I placed an order and tried to cancel it 10 minutes after because I used the wrong bank account that had no money. I called 10 minutes after ordered was placed. First person I talked to told me that the order didn't appeared on their system and asked me to call back in an hour. So I did. This time, I spoke to a different rep and told him my ordeal. He said, "no problem" order has been cancelled. Three hours later I called back just to verify since I was afraid to be hit by overdraft fees. I talked to a 3rd rep and was told that in fact order had been cancelled two hours ago and I had nothing to worry about. Still, I wasn't satisfy and emailed twice @ finishline.com customer services from two different email accounts just to be positive since I knew I was going to be trouble if order had gone trhru. I went to bed thinking I had done everything I could to prevent any problems. I woke up the next morning and checked my phone to see my new emails. Guess what? I recieve an email from finishline.com confirming that my order had shipped, and that my bank account had succesfully been charge!!! unbelievable! what is wrong with this people? I gave them 5 opportunities to simply cancel an order and FAILED miserably on every attempt! What a joke of a company, I was hit by my bank with $70 on overdraft fees all in regards to my order from finishline.com. How difficult it is to cancel an order ten minutes after realizing you had made a mistake? what kind of Software is running your company? so incompetent, so out of today's technology, careless customer service!!! Fu*** finishline,com I will fight back to get my money back, it is unfair I have to pay the consequences for their lack of service, horrible customer service, 80's technology and mistakes!!! I urge you to stay away from this place!!!"
"Never ordering from these people again. order shoes almost a month ago, and still dont have them. email and call them asking whats up, and on the rare chance I get a response, it's some pulled out the a excuse. they "lost" them or an incident occurred at UPS. just asked for a refund, let's see how long that takes.
dont waste your time or money here. "
"Ordered 2 pair of shoes almost a month ago and nothing!! Nobody can tell me were my shoes are!! But they took their money out of my account weeks ago!! BS WILL NEVER BUY FROM THEM EVER AGAIN!! DO NOT WASTE YOUR TIME! !"
"I recently ordered a pair of Boys' Preschool Jordan Air Incline Basketball Shoes from their website. When I received the shoes I thought that it was some kind of mistake. The shoes look like they're fake, knockoff Jordan's. They're PLASTIC and they squeak when my son walks in them. Not the soles, but the top part that's supposed to be leather. Cheap quality shoes made in China! I've never seen any Jordan's that look or feel like the ones I received. I wanted to send them back, but my son was so excited to get them, and I didn't want to disappoint him. But never again will I order Jordan's from this merchant. And to top it off, I left a review of the shoes on the website stating that they are PLASTIC and of course, the review is nowhere to be found on the website. Buyer beware."
"If I could give them no rating that would be more accurate. I order shoes & they only sent me 1 Shoe......yes 1 Shoe!!!!!! Then when I call to find out why,nobody has a answer! On top of that crap they tell me they no longer have the shoes in Stock & they have to refund me my money. ...BS! ....... Soo I demand a manager and ended up waiting 30 minutes just to have them say the manager would call me back. ......... I waited & waited but still no call, so after 2 hours I finally called back and got a So called manager on the line. Long story short No one could tell me why #1 My order wasn't checked before being sent or #2 Tell me why the Hell they would sent 1 (uno)Damn Shoe. .... ugh never again! "
"Finish line website is very annoying! I don't think i will be ordering from them again! The first time i purchased somethong was around christmas time I payed half gift card half bank card... I check my account and they took it all out of my account and my gift card.. I called it was a long process so many unnecessary questions! Then they ended up splitting it correctly and putting the other half back on my account account. Then about a week ago i order some new balances and it took about 3-4 days to get here and when i opened the box it was 1 shoe!!!!! I called the lady said they will send me another box of 2 shoes and it till here 1-3 days from when i called.. That was a lie i called finishline b/c my tracking # wasnt working and he tellse the 1-3 starts today. Im very upset and dont recommend ordering off their website! "
"I order sneakers online and my fiance paid with his Visa card on Aug 2nd. My fiance had them ship to my address. He gets a called from Finish Line asking how are we related instead of we just want to verified of this purchase ... I've have order several times and never had an issue of Finish Line asking how are you related. I called to see what was the issue and same thing how are you related..Once my shoes come in I will be dropping them off to the nearest Finish Line and go else where. "
"store had a great product assortment. couldn't get help until i asked and then she seemed annoyed she had to get shoes for me."
"Finishline.com is a complete joke. Don't waste your time or money with them. They will tell you a product is in stock, take your money then send you a cancellation email a few hours after. This happened on two separate occasions and my money still hasn't been returned. What a joke of a company."