"I placed a order to finish line online. They sent me the wrong size. I contacted them and they said the hoodie size I ordered was out of stock. My question is why did they send the wrong size in the first place. Now I have to send it back and wait for my refund. I am still waiting for 2 other hoodies I ordered I hope these are the right size. They were sent in 2 separate orders. I don't think I will be ordering from finish line again. I feel since it was there fault about the order. They should just refund my money. Robin Dishman"
"My experience at Finish Line store was very fishy!
I went store with my daughter but they did not have the one she wanted in stock, but the salesperson said he can order it on line. Then he said her size is out of stock on line but he can order the exact same shoes from woman's size 6 (which is the same size as youth size 5 but $20 more expensive).
I did end up order it on line at the store. I came home and checked the web site just to be sure.
I learned the salesperson lied to me that it was in stock for youth size 5 on line. I called right away and canceled my order and I placed a new order for youth size 5. After few weeks passed by I still have not received refund yet.
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"Absolutely terrible. I made a mistake on my order and when I called to fix it the operator was unhelpful, unclear and unable to follow through with a simple request. Now my shoes are in WACO TX Which is 5 hours away from where I even live. Terrible. Will never shop there again. "
"Ordered two hoodie sweatshirts for Christmas. Items arrived fairly quickly. Sweatshirts were packaged in two separate shipping packages - one in a box and the other in a shipping bag. Both shipped from different locations. One being a store out of Mississippi. Whoever packaged the hoodie did NOT remove the security tag from the sweatshirt. in fact the shirt was packaged with the ink style security tag facing up - it was exposed - so obviously the person who packed up the shirt had to see the security tag! One hoodie, the one with the ink tag was as I expected, a nice soft sweatshirt. The other hoodie looks like some cheap knockoff you'd find at a flea market. I'm very disappointed in the quality!
I called customer service to explain the issue with the security tag being left on one shirt. The person I talked with could hardly speak English. When I began to tell her about the issue with a tag still being attached she didn't understand what I was talking about. I had to explain multiple times and at one point she told me to lower my voice. I wasn't even yelling at her - although I wanted to. She asked me what I wanted to do about the shirt and I told her it wasn't usable because of the tag. She finally said I could keep the hoodie and Finish Line would credit my account. Well, I've checked my account and there have been NO credits. I'm very disappointed in this store. It was obvious there was a communication barrier, NO refund/credit, and unless I find a store to remove the tag, the hoodie is useless! Sorry, sorry service!! Will NOT ever do business with Finish Line again! Wish I had read reviews on this store prior to ordering!"
"I ordered the college hoodies and am very disappointed in the quality. These are $10 sweat shirts at best. Do not buy them. I will be sending mine back. "
"I placed an order online and immediately called to cancel the order so I could place a new one with expedited shipping. The representative that I spoke with advised that the order would be cancelled and not ship out. Lo and behold that same night I get an email saying that my order shipped out. When I called the following day they advise that there is nothing that they could do. "
"They are the worse company of life. Their liars and have horrible customer service! I ordered 3 pairs of sneakers was sent a confirmation and then told my info doesn't match and when i called the credit card people I'm told all info is correct and they never contacted them. I call finish line back my order goes through then 3 days later I'm told they can't find 1 of the sneakers and they canceled it. So I now had to pay more to get the sneakers. That is despicable! I buy from way better companies like Gucci, Chanel and so on and have never had a problem. I will never ever purchase from them again!!!!"
"BEWARE! They take DOUBLE the amount out of your debit card for over a week! "
"Incompetent business. I ordered a few sale items off of the website. I received the two pairs of pants fine, however, they only sent me ONE sneaker out of the pair. I called customer to let them know. The lady was pleasant but as bright as a basement. After waiting on hold for 20 mins, the lady told me it was all set and she would expedite me a new PAIR of sneakers. Three days later, a package arrived. Instead of sending me a new pair of shoes like I requested, I was sent another pair of pants, no shoes. At this point I was angry. I called customer service again. The man told me he was sorry and would fix the problem. He also said the company would give me a 20$ gift card. I was to return both the pants and one shoe via UPS. Thanks for the inconvenience finishline. A few days later the proper product arrived but no sign of the gift card I was supposed to get and now I am supposed to return the products that they incorrectly sent to me. GooD luck with that. This is a terrible company that I would never order from or shop at again. East bay is much more legit and competent. "
"Placed two orders and two were cancelled Sep 20 and Sep 21 and were canceled alleging they couldnt verify billing information meanwhile on the same day i bought at walmart, then Carters and orders went thru fine. I then placed an order again on Sep 23 using my brother's card they did call spoke to my brother he did verify all and they insist on saying it was being processed and info being verified and accordingly to customer service their processing time is 2-5 business day? horrible.
Def. wont buy again and that is not to mention i paid $30 for rush shipping so I could have my order before traveling. still not sure if i will receive it before hand
Placed order on two other website 09/21 and both orders have been delivered already and ia m still struggling with finish line. DO NOT RECOMMEND"
"Horrible customer service , the worst company ever "
"Horrible customer service. Do not know what theyre talking about online or in the local store. I spent 300 on clothes/shoes and was supposed to get $50 rewards or something like that. Exchanged one of the shoes that i bought for a different size and the rep online tells me im -40 on their rewards program. Their explanantion at the store "yeah that doesnt seem right". Complete garbage company"
"Definitely the worst company, bad customer service, bad business practice. Sent me an email three days after placing the order, and told me that they had to cancel my order because they couldn't verify my telephone number with Discover card, also told me they had called me on my phone and no one picked it up. Well, neither is true. Never received any call from them, no voicemail, I also called Discover and Discover said the charge was approved the same time the order was placed. Called FinishLine customer service, not ever the supervisor wants to get on the phone with me to give me a good explanation why they cancelled the order, even when I offered to use another credit card. They simply said the order is already canceled, there is nothing they can do, they could not reprocess it again. Told me to reorder from their website again at the listed price, but won't give me the same discount like the first order when they had a sale. What a joke, I think this company is a scam, they may not even have the products they are selling, or they realized they made a mistake on the price so they didn't want to honor the order. Bad business practice. Didn't even know they had so many bad reviews from other people until I Google it, should have done that at the beginning since this was the first time trying to buy from them. Save your time and your personal information, stay away from FinishLine, just a terrible company."
"The rewards program is crap! Was told that if I spent $100 before sept 1 i'd get a $20 discount. I spent $175 and after 40 minutes messing with them I was told that it will take up to 45 days for me to receive a discount in the mail. I also asked if they could just honor their statement and give me an immediate discount so I could go ahead and buy another pair of shoes. Their response was, "it's too process exhaustive"."
"I bought a pair of fingertrap max from finish line. They were for my son ... His school shoes. The same day I ordered myself a pair from famous footwear and I got mine in 2 days and my sons took 2 weeks. I was told that we would get the shoe in a couple of days when I bought it. Had I would have known this in the beginning I wouldn't have bought them from somewhere else. So he gets the shoes and decides he didn't like the way they felt on his foot so we took them back and when he had to order another pair I was offered overnight shipping for a fee of 20 dollars. Needless to say.... I didn't get them. I called finish line and was then told that they do not offer overnight shipping and that who ever sold me that option didn't know what they were talking about and that it would take a couple of days. This is a total scam and I think all buyers should beware. If you have to order a shoe I wouldn't order from them unless you don't mind waiting a couple of weeks."