" I purchased a hard drive enclosure (ICE CUBE 800 3.5 inch Hard-Drive Enclosure Firewire) using their website. I got an email that the drive was not available and that the drive would be available with 5 business days. When the drive hadn't shipped after ten days, and their "securesite" tracking page didn;t work. I called to find out when the drive would ship and to lodge a complaint about the misleading langauge on the email. The Company representative said, the email (printed below) wasn't misleading and "based on my actions" (calling to find out why they mislead me!) they were cancelling my order. 12 days, no hard drive, and a customer service interaction that rates with the worst I've ever had. Beware misleading business practice. If you need reliable shipping dates, and confidence in customer service go elsewhere.
YOUR ORDER No.34306 placed on our website fire-wire-1394-ilink-7918 at 13-May-04 11:46 PM
Can Not Be Processed at this time due to:
ICE800-2B.... ICE CUBE 800 3.5 inch Hard-Drive Enclosure Firewire 800 Oxford 922 Chip.....1..... $144.96 The Item Requested Is Currently out of stock! We DO NOT CHARGE CREDIT CARDS UNTIL ITEM SHIPS, this means once the imes comes back in stock you will receive another E-mail. Your Order is Currently INACTIVE until YOU reply to the next E-mail! (if the item shows no ETA, that usually means it has been discontinued or we do not know when it will arive! )
Action Required by You: DO NOT REPLY TO THIS E-MAIL!
Message Sent By: RENE ROZYCKI
Status: Available Within 5 Business Days!
If You Have Any Additional Questions:
Please Use Our Secursite to Initiate Help Support/ RMA's @ other Questions www.secursite.com
THANK YOU!"
"Difficult to impossible to contact the seller. Post phone number never worked. Seller routinely ignore customer's request on order information. The only thing the Firewiremax is quick on is charging customers' creditcards. Sluggish shipping and virtually no customer support."
"Made order and have never received an email confirmation as promissed;
"Thank you for your order. Please print this page for your records. Our Secursite.com Server will E-Mail you a confirmation of your order, it will also provide information on tracking, once order is shipped out! "
the above statement was on the online order confirmation....have used their online contact for to notify them of the problem and several times ,but still no reply whatsoever....very sloppy ecompany.
still waiting for any word from them. yes I realise what time of year it is ,yet no automated email response and no contact from them and its Dec 31.
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