"This company sells electric heating fireplace inserts etc.
I have had trouble with fan and heating unit.
HTTP:\\WWW.FIREPLACEGATEWAY.COM has not honored a warranty claim I made even after they said they would. All calls to this company are screened and they do not reply to my inquiries nor do they answer my emails about were is my warranty product. Been over a month now will 8 unanswered emails and calls. HOPE YOU DON'T GET LEFT HANGING LIKE THEY LEFT ME HANGING. I have filed with the Florida Attorney General and I hope you do also if you are getting the same treatment. It is easy and takes less than 5 minutes on line. Here is a direct link to complaint form at the Attorney General. http://myfloridalegal.com/contact.nsf/contact?Open&Section=Attorney_General
I used the contact info they ask for from http:\\www.fireplacegateway.com web site on there contact link.
Contact:
Fireplace Gateway
Suite 50049
PO Box 025250
Miami,
FL 33102-5250
U.S.A

Telephone: 1 ***-***-****

Email: ****@****

It is a PO Box #. That should have been a RED FLAG. Good luck to you if you use them and have a problem. I hate internet abuse.
"