"We've been purchasing from Firewalls.com for 10+ years. They have always been helpful and professional. The latest purchase was done as the Live Chat was taking place with Chris T. Chris was quick and correct with the answers when asked a question. The whole experience was how on line shopping should be. Delivery was in 2 business days with the free ground shipping."
"I had to chase your staff in chat twice for the contract number for the Fortinet support purchase. There was not follow-up to make sure I received it....and had to reach out a second time to get it. "
"I didn't receive my license and after a few days I contacted them and they said it was sent but never got it and it is a new email so I hardly have any emails to speak of. Contacted support through chat and they looked into the issue and resent it to me quickly."
"Excellent service and support"
"My IT guy and I had communications issues that Sam helped straighten out. "
"they made it very easy to purchase my firewall license which I also received in a timely manner."
"Device fails to register with manufacturer. Can't take any risks with questionably sourced equipment. Sending to landfill and buying same again from a more reputable vendor."
"Great experience. Timely responses, always wiling to help, and very professional sales representatives."
"How fast my 3 year warranty flew by. Was able to find out our router is still a good router and we were able to put another 3 years on it for warranty for a fair price. Would buy from firewalls.com again!"
"never received product and no reply from customer service
Edit: they contacted me and made it right"
"Purchased WatchGuard AuthPoint license and it arrived by email within 24 hours as advertised. No issues at all."
"Communication with agents was excellent! All of my questions and concerns were answered. The time frame of the purchase and completion was also excellent. I look forward to doing business again soon. Thanks a lot guys! "
"I love the tech support service. I ran into an issue I couldn't solve myself, so I brought them in for a consultation. The tech was quick and helpful in understanding what I was trying to do and getting my VPN working.
I wish the costs were a little lower, but an overall fantastic experience.
Update: I'm a small business owner and have used their service twice now. Once for assistance with VPN and now with a migration/upgrade to newer hardware. Both times, they have been super thorough and knowledgeable on industry best practices. I trust them with my network and would recommend them to anyone."
"Efficient, timely & responsive service."
"No follow up. I've no idea when I will get my Fortinet license update. None."
"Great follow through and communications"